Office Assistant / Customer Service Representative
Join our dynamic team as an Office Assistant and Customer Service Representative, where your organizational skills and friendly demeanor will support our company's daily operations. We are a company specializing in the sale of fasteners to the metal fabrication and industrial sectors, and we value dedicated professionals who can contribute to our efficient and customer-focused environment.
Key Responsibilities:
- Answer and direct incoming phone calls to the appropriate personnel promptly and professionally
- Assist customers with inquiries, orders, and product information via phone and email
- Perform basic order entry and processing to ensure accurate and timely delivery
- Maintain organized filing systems for customer records, invoices, and other documentation
- Support office administrative tasks such as data entry, scheduling, and correspondence
- Collaborate with team members to ensure smooth office operations and customer satisfaction
- Other duties as required
Skills and Qualifications:
- Proven experience in customer service, office administration, or related roles
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in basic computer applications, including MS Office (Word, Excel) and order management systems
- Ability to handle multiple priorities with attention to detail
- Friendly, professional demeanor with a customer-oriented attitude
- Ability to work independently and as part of a team
We foster a collaborative and growth-oriented environment, offering opportunities for professional development and a supportive workplace culture. If you are motivated, organized, and eager to contribute to a thriving company, we encourage you to apply.
