Hotel Front Desk Manager

Hyatt Place Charlotte Downtown takes pride in being a fun environment to work in with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, 401(k), and travel discounts. We are fully committed to all team members and provide them with all the resources to make each person successful. 

Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent throughout all levels of our organization that exemplifies these important attributes in order to provide a top-notch hospitality experience for our guests.

We are an equal opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v

Hyatt Place Charlotte Downtown is an amazing place to work! Come join our team!

Are you looking for a rewarding leadership opportunity and have previous experience as a hotel front desk supervisor or manager? We're hiring a hotel front desk manager to lead our already fantastic team! You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have hotel management skills and enjoy providing excellent customer service, apply today!

RESPONSIBILITIES:

• Supporting, training, and supervising front office staff
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
• Handling customer complaints and special requests
• Scheduling staff shifts and managing other HR-related tasks
• Maintaining an orderly appearance throughout the reception area
• Monitoring stock and ordering office supplies, including stationery and information leaflets
• Updating files and records
• Enforcing all cash handling, checking, and credit procedures

QUALIFICATIONS:

• College degree is preferred in Hotel Management
• Hyatt Experience Preferred
• Great interpersonal and communication skills
• Excellent problem-solving skills
• Basic accounting skills
• The ability to remain positive and focused in a fast-paced environment
• Excellent time management skills
• Excellent computer skills and the ability to learn new skills quickly
• A professional appearance
• Opera Experience Preferred
• Flex schedule - can work PM shift and overnights if needed

Requirements

• 2+ years of hotel or hospitality leadership experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends

Upscale hotel providing select-service hospitality and guest lodging.