Lobby Experience Planner - Full Time

%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAt Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EOur culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is a process that is organic, evolving, and perpetually moving toward equilibrium.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:9.0pt;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EYour passion, your life, your work – in balance.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EPosition Summary:%26nbsp;%3C/strong%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22line-height:115%;%22%3EAs a Lobby Experience Planner, you are responsible for overseeing the Experience Planning once guests are on property, developing relationships with guests and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EEssential Functions%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli%3EMake authentic connections with Miraval guests. %26nbsp;%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EReview Daily Manifest, highlighting guests who have not done any pre-planning.%26nbsp; Ensuring you touch those guests while onsite and offer expertise in planning their stay.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EIn addition, review all guest’s itineraries who are arriving to ensure services do indeed meet their documented goal.%26nbsp; If needed, connect with them once on site as well.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3ETo handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3ETo be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.%26nbsp;%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3ETo attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EManage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EReview the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EComplete daily and weekly reports as assigned.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EProvide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.%3C/li%3E%3Cli class=%22MsoNoSpacing%22%3EBe of assistance to Culinary, Programs and Spa when needing a program or service highlighted.%3C/li%3E%3Cli class=%22CxSpFirst%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EOther duties and responsibilities as assigned%3C/span%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EExperience Planners will work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.%3C/span%3E%3C/li%3E%3Cli class=%22CxSpLast%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EWork as directed on projects.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Cu%3EBenefits%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EWe offer excellent benefits:%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EComplimentary room nights*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EUnlimited discounted and Friends %26amp; Family Room Rates%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMedical, Prescription, Dental and Vision Insurance on 30%3Csup%3Eth%3C/sup%3E day of employment*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E401K with company match*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EGenerous Paid Time Off policy*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPaid sick time%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EPaid Family Bonding Time and Adoption Assistance*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ETuition %26amp; Wellbeing Reimbursement*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFree colleague meals during shift%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEmployee Stock Purchase Plan*%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22background-color:white;color:#282828;line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EAccess to resort facilities including spa services, programs, hiking trails and gym%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3E%3Cspan style=%22color:#282828;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%26nbsp;*%3C/span%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EExact benefit package is contingent on status%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E
%3Cp style=%22font-family:Arial;%22%3E%3Cstrong%3EQUALIFICATIONS%3C/strong%3E%3C/p%3E%3Cul%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EMinimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.%3C/span%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EAdvanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred)%3C/span%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EExceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.%3C/span%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EPrevious experience in development and delivery of training information.%3C/span%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cp%3E%3Cspan style=%22line-height:115%;%22%3EExceptional time management, detail and organizational skills.%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EProfessional demeanor with exceptional verbal, written and electronic communication skills.%3C/span%3E%3C/li%3E%3Cli class=%22CxSpMiddle%22 style=%22margin-bottom:13px;%22%3E%3Cspan style=%22line-height:115%;%22%3EMust be flexible and be able to work weekdays, weekends, nights and holidays.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-font-weight:bold;mso-bidi-theme-font:minor-latin;%22%3EAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E

Global operator of luxury hotels and luxury resorts.