The Sales Manager – MICE & Entertainment is responsible for driving group business across two critical segments: Meetings, Incentives, Conferences & Events (MICE) and Entertainment. This role requires a proactive, hunter-style sales approach to secure high-value corporate and entertainment accounts.
The successful candidate will act as the hotel’s subject matter expert for both segments, balancing the needs of corporate MICE clients with the unique requirements of Entertainment groups, promoters and tour managers, while being accountable for achieving defined financial goals.
%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Minimum 2 years of sales experience in hospitality, with proven track record in MICE and Entertainment-related group business.%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Strong network within corporate and entertainment industries, including promoters, agencies and tour managers.%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Deep understanding of both MICE and Entertainment requirements (logistics, privacy, flexibility, security).%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Excellent communication and negotiation skills.%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Highly proactive, self-motivated, and results-driven.%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Strong collaboration skills to work effectively with global Hyatt Sales Force colleagues and internal hotel teams.%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Fluent in English%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cb style=%22box-sizing:border-box;font-weight:bolder;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%3Cstrong style=%22box-sizing:border-box;font-weight:bolder;%22%3EPerformance Metrics%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Achievement of defined revenue and ADR goals for MICE and Entertainment segments.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; %3Cstrong style=%22box-sizing:border-box;font-weight:bolder;%22%3ELead response time:%3C/strong%3E Respond to all leads within Hyatt’s threshold of 6 hours.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; %3Cstrong style=%22box-sizing:border-box;font-weight:bolder;%22%3EMICE conversion ratio:%3C/strong%3E Achieve measurable improvement compared to prior year performance%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Client satisfaction scores (minimum 90% NPS threshold as per Meeting Planner Score goal%3C/span%3E%3C/p%3E%3Cp class=%22%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);box-sizing:border-box;color:rgb(40, 40, 40);font-family:%26quot;Open Sans%26quot;, -apple-system, BlinkMacSystemFont, %26quot;Segoe UI%26quot;, Roboto, %26quot;Helvetica Neue%26quot;, Arial, sans-serif, %26quot;Apple Color Emoji%26quot;, %26quot;Segoe UI Emoji%26quot;, %26quot;Segoe UI Symbol%26quot;;font-size:16px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:1rem;margin-top:0px;orphans:2;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22box-sizing:border-box;%22%3E%26nbsp; Compliance with Hyatt S%26amp;E Collective requirements (response times, contracting, commission payments, training participation)%3C/span%3E%3C/p%3E