Founder’s Office – Growth & Operations

💼 Type: 3-month Internship with potential for a full-time role

👥 Works closely with: Founder, Product Manager

🗓 Start Date: Immediate

Humann is reimagining mental health for Indians globally - making therapy accessible, stigma-free, and deeply human. We blend high-quality therapists, personalised matching, community programs, and warm support to help people thrive.

As we scale across India and the diaspora, we're building a growth engine that's empathetic, efficient, and impactful. This role is at its core: a high-ownership position in the Founder’s Office, partnering directly with the Founder to shape how people discover and engage with us.

What you'll own:

• Growth & Business Development Support: Support partnership-led initiatives maintaining lead pipelines, assisting with proposals, and ensuring timely execution of growth opportunities.
• Lead Engagement: First point of contact for inquiries on WhatsApp / Instagram, steering conversations with empathy and precision to foster genuine connections.
• Session Experience & Operations: Coordinate scheduling, payments, confirmations, and cross-time-zone logistics to ensure smooth, reliable experiences for both Indian and international clients.
• Funnel & Conversion Support: Track user journeys from first touch to paid engagement, follow up thoughtfully with interested users, and surface drop-off patterns to improve conversion.
• Workflow Optimization: Design and refine internal trackers, SOPs, and lightweight systems that reduce friction and make growth operations more scalable.
• User Insights & Experiments: Conduct targeted research and interviews; lead pilots like couple therapy or diaspora pathways, while building pipelines and tracking outcomes.

You'll be a great fit if you:

• You're organized, proactive, and deliver with speed - no dropped threads.
• You connect easily with people through warm, concise communication.
• Emotional intelligence is your superpower: empathetic, intuitive, and steady under ambiguity.
• You crave startup energy - wearing hats, probelm-solving, and driving impact without hand-holding.
• Early-stage startup experience or Ops, growth, or community background.
• Passionion for mental health

Why Humann

• Founder-level exposure: Work closely with the Founder on live growth and operational decisions.
• Meaningful ownership: Your work directly affects revenue, therapist utilisation, and user outcomes.
• Learning density: Gain hands-on experience across growth ops, partnerships, and manual-to-tech scaling.
• Human-first culture: We value clarity, empathy, and follow-through over hustle theatre.
• Growth path: This role is designed to evolve based on strengths—into growth ops, client experience, or program operations leadership.

How to Apply

Please apply using the external form. Applications submitted via email will not be considered.