AVP of Process Improvement

Become a part of our caring community and help us put health first

Humana is seeking a dynamic and results-oriented AVP of Process Improvement to lead our organization's journey towards operational excellence. Reporting directly to the VP, Operations, this role will be responsible for developing and implementing a comprehensive strategy to streamline processes, enhance efficiency, and drive continuous improvement across Medicaid markets. This role requires a strategic thinker with a proven track record of leading significant process transformation initiatives and fostering a culture of continuous improvement.

Key Responsibilities

• Strategic Leadership: Develop and execute a long-term process improvement strategy aligned with Medicaid’s strategic objectives. Identify key operational areas for improvement and prioritize initiatives based on potential impact and feasibility.
• Process Assessment and Analysis: Lead comprehensive assessments of existing business processes to identify bottlenecks, inefficiencies, and areas for optimization. Utilize methodologies such as Lean, Six Sigma, and Business Process Reengineering (BPR) to analyze current state and recommend future state improvements.
• Stakeholder Collaboration: Partner effectively with senior leadership across the organization to understand their operational challenges and collaboratively develop improvement solutions. Build strong relationships and foster buy-in for process changes.
• Methodology Development and Implementation: Establish and maintain a standardized framework for process improvement methodologies, tools, and techniques. Ensure consistent application of best practices across all initiatives.
• Capability Building: Develop and implement training programs to build process improvement capabilities within the department. Mentor and coach team members on process improvement methodologies and tools.
• Technology Integration: Use technology to intake, inventory and track progress on initiatives submitted to the Process Improvement department. Identify and evaluate opportunities to leverage technology and automation to enhance process efficiency and effectiveness. Collaborate with IT and other relevant departments on technology implementation.
• Subcontractor/Vendor Management: Manages subcontractor and vendor performance and delivery, communicates regarding day-to-day matters and monitors performance and corrective actions to ensure contract delivery.
• Culture of Continuous Improvement: Champion a culture of continuous improvement throughout the organization, encouraging employee involvement in identifying and implementing process enhancements.
  
  

Required Qualifications

Use your skills to make an impact

• Bachelor's degree in Business Administration, Management, or a related field.
• 10 plus years of progressive experience in process improvement, operations management, or a related field
• 5 plus years in a senior leadership role
• Proven track record of successfully leading and implementing significant process improvement initiatives with measurable results.
• Strong analytical and problem-solving skills with the ability to interpret data and draw meaningful conclusions.
• Exceptional communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively at all levels of the organization.
• Demonstrated ability to lead and motivate teams and foster a culture of continuous improvement.
  
  

Preferred Qualifications

• Master’s degree
• Medicaid Experience
• Deep understanding and practical application of Lean, Six Sigma, and Business Process Reengineering (BPR) methodologies.
  
  

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$184,800 - $254,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.