Website:
wildwaters.in
Job details:
Job Title: Human Resources (HR) Manager
Location: Wild Waters Amusement & Water Theme Park
Reporting To: General Manager / CEO
Department: Human Resources
Job Purpose
The HR Manager is responsible for planning, developing, and implementing effective human resource strategies that support Wild Waters’ operational excellence, guest experience, statutory compliance, and employee engagement. The role focuses on manpower planning, recruitment, performance management, statutory compliance, payroll coordination, and building a high-performance culture suitable for a seasonal, service-oriented amusement park environment.
Key Responsibilities
1. Manpower Planning & Recruitment
- Prepare annual and seasonal manpower plans in coordination with Operations, F&B, Maintenance, Lifeguards, Security, and Admin teams.
- Manage end-to-end recruitment: sourcing, interviewing, onboarding, and induction.
- Handle bulk hiring for peak seasons and events (schools, summer camps, festivals).
- Maintain updated job descriptions and organizational structure.
2. Payroll & Compensation Management
- Coordinate monthly payroll processing, attendance, overtime, incentives, and deductions.
- Ensure compliance with wage structures, minimum wages, and overtime rules.
- Manage employee benefits, insurance, ESIC, PF, gratuity, and leave encashment.
- Support annual increment and performance-based incentive processes.
3. Statutory Compliance & Labour Laws
- Ensure full compliance with applicable labour laws including:
- PF, ESIC
- Shops & Establishments Act
- Factories Act (if applicable)
- Contract Labour Act
- Payment of Wages Act
- Bonus & Gratuity Acts
- Liaise with government authorities, labour inspectors, and auditors.
- Maintain statutory registers, returns, and documentation.
4. Employee Relations & Discipline
- Act as a bridge between management and employees.
- Handle employee grievances, disciplinary actions, and conflict resolution.
- Implement and monitor HR policies, SOPs, code of conduct, and disciplinary procedures.
- Manage exit formalities, full & final settlements, and attrition analysis.
5. Performance Management & Training
- Design and implement performance appraisal systems.
- Identify training needs for frontline staff, supervisors, and managers.
- Coordinate training programs on:
- Guest service excellence
- Safety & compliance
- POSH & workplace ethics
- Leadership and team management
- Support succession planning and internal promotions.
6. Employee Engagement & Culture Building
- Drive employee engagement initiatives, rewards & recognition programs.
- Organize staff events, celebrations, safety days, and wellness activities.
- Promote a positive, disciplined, and safety-first work culture.
- Improve employee morale and retention, especially during peak seasons.
7. HR Systems & Reporting
- Maintain accurate employee records and HR MIS reports.
- Track attendance, leave, attrition, productivity, and compliance dashboards.
- Support audits and management reviews with HR analytics.
Key Skills & Competencies
- Strong knowledge of Indian labour laws and statutory compliance
- Experience in hospitality / amusement park / resort / retail / large workforce operations
- Excellent communication and interpersonal skills
- Ability to handle blue-collar and frontline workforce
- Conflict management and problem-solving skills
- High integrity, confidentiality, and leadership qualities
Qualifications & Experience
- Education: MBA / PGDM in Human Resources or equivalent
- Experience: 8–12 years in HR, preferably in hospitality, theme parks, hotels, resorts, or large service organizations
- Language: English, Telugu (mandatory), Hindi preferred
Key Performance Indicators (KPIs)
- Attrition rate
- Recruitment turnaround time
- Statutory compliance score (zero penalties)
- Employee engagement index
- Payroll accuracy and timeliness
- Training hours per employee
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