Andor Tech
Website:
andortech.com
Job details:
Role: HR Operations Associate
Experience: 1-3years
Location: Bangalore
Key Responsibilities:
• Respond to employee HR-related queries through a case management system, ensuring accurate and timely communication in line with service level agreements (SLAs).
• Serve as a first point of contact for routine HR queries, escalating more complex issues to the appropriate internal teams.
• Maintain accurate and up-to-date employee records.
• Route requests to the correct HR support team using established workflows and tools.
• Ensure consistent application of HR policies and practices by following standard operating procedures (SOPs).
• Support Tier 1 administrative tasks across various HR platforms and tools.
• Contribute to team success by maintaining productivity and service quality standards during your shift.
• Identify opportunities to improve knowledge base articles and employee self-service content, as appropriate.
Basic Qualifications:
• 5+ years of experience in a customer service, administrative, or operations support role.
Preferred Qualifications:
• Strong attention to detail and data accuracy.
• Proficient in English, both written and verbal.
• Comfortable navigating case management or HR tools and systems.
• Experience in a shared services or HR support environment.
• Bachelor's degree or equivalent work experience.
• Familiarity with HR systems such as Workday, ServiceNow, or other ticketing platforms.
• Good working knowledge of Microsoft tools.
• Clear and professional communication style.
• Proven ability to manage tasks independently and prioritize effectively.
Suggested Skills:
• Communication
• Customer Service
• Collaboration
Click on Apply to know more.