About the role
About the Role
The Vice President – Operations will be responsible for the overall operational performance of the company's Accounting, Tax, Payroll, Compliance and CFO Services functions. This is a strategic leadership role responsible for building scalable operating systems, strengthening service delivery, improving productivity and quality, developing operational talent, and driving technology-enabled transformation across the organization. The ideal candidate will combine strong operational leadership with a deep understanding of finance and accounting services, preferably within a U.S. accounting, tax, payroll, compliance, outsourcing, BPO, CAS or professional services environment. The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and Technology teams, and Client Success/Sales teams to translate business objectives into effective operational execution.
Key Responsibilities
Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance and CFO Services
Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness and client satisfaction
Standardize processes, improve operational efficiency and drive automation in partnership with Product and Technology teams
Build, lead and develop high-performing operations teams, managers and functional leaders
Establish operational KPIs and dashboards to monitor productivity, quality, SLAs, capacity and profitability
Lead workforce planning and operational readiness to support business growth and seasonal demand
Strengthen quality-control frameworks, operational controls and compliance processes
Collaborate with the CEO, Sales, Client Success, Finance, HR, Product and Technology teams to achieve business objectives
Identify operational gaps and implement initiatives that improve efficiency, client experience and overall business performance
Qualifications
Master's degree in Accounting, Finance, Business Administration or a related field
CA, CPA, CMA, or equivalent professional qualification preferred
10+ years of progressive experience, with significant experience in operations leadership
Proven experience leading large, multi-functional teams in accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS or professional services (Big 4 candidates preferred)
Strong understanding of U.S. accounting, taxation, payroll and compliance operations
Experience managing U.S.-based clients or U.S.-focused service delivery teams
Demonstrated experience in scaling operations within a high-growth organization
Strong understanding of operational metrics, workforce planning, quality management and process improvement
Experience working with technology/product teams to automate operational workflows
Strong commercial understanding, including cost management, productivity and service-line profitability
Benefits & Perks
Opportunity to shape the operations function of a rapidly growing fintech/accounting services company
Work at the intersection of Accounting, Tax, Compliance and Technology
Direct exposure to U.S. businesses and the North American market
Significant ownership and autonomy in building scalable operations
Opportunity to work closely with the founding leadership team and influence the company's growth strategy
Hiring Process
Stage 1: Apply and submit the application form
Stage 2: Attempt AI interview (15 min)
Required Skills
Operations Strategy
Service Delivery
Process Automation
People Leadership
Performance Management
Workforce Planning
Quality Management
U.S. Accounting
U.S. Taxation
Payroll Operations
Compliance
QuickBooks
Gusto
ADP
Avalara
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