Head of India Operations
Human Capitalists
- Salary
- ₹40 - 50 LPA
- Experience
- 10+ yrs
- Location
- Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- digital marketing agency
- ecommerce
- Team Management
Nice to have
- global capability centre
- offshore delivery center
- US market
About the role
About the Role
Build, lead, and scale the India Delivery Center, driving operational excellence, high-performing teams, and seamless execution across all business functions.
Key Responsibilities
- Lead and scale Company's India Delivery Center, ensuring operational excellence across all functions.
- Build, mentor, and lead a high-performing leadership team and foster a culture of ownership, accountability, and continuous improvement.
- Own end-to-end delivery across Web Development, Creative Production, Digital Marketing, eCommerce Operations, Finance, HR, and Administration.
- Translate business priorities from the US leadership team into clear execution plans and measurable outcomes.
- Drive hiring strategy, workforce planning, and organizational growth to support business expansion.
- Establish and optimize operating processes, SOPs, KPIs, dashboards, and governance mechanisms to improve productivity and quality.
- Ensure projects are delivered on time, within scope, and to the highest quality standards.
- Manage resource planning, workload balancing, and cross-functional collaboration across teams.
- Oversee office administration, facilities, vendor management, procurement, and business continuity for the India office.
- Ensure compliance with all applicable labour laws, statutory requirements, payroll, and corporate policies in coordination with external advisors.
- Manage the India operations budget and drive cost-effective, scalable operations.
- Develop future leaders through coaching, performance management, and succession planning.
- Serve as the primary operational partner for the Founder and Chief of Staff, providing regular business updates, insights, and recommendations.
- Identify operational risks, resolve escalations, and drive continuous process improvements across the organization.
- Champion employee engagement, learning, and a high-performance culture aligned with company's values and long-term vision.
Qualifications
- Bachelor's degree in Business, Engineering, Management, or a related field; MBA preferred.
- 10+ years of experience in Operations, Delivery, or General Management.
- Proven experience leading and scaling cross-functional teams in a digital agency, eCommerce, SaaS, or technology services environment.
- Excellent operational, project, and stakeholder management capabilities.
- Experience in hiring, performance management, and organizational development.
- Strong analytical, problem-solving, and decision-making skills.
- Good understanding of HR, administration, and statutory compliance in India.
- Excellent communication skills with the ability to collaborate effectively with global teams.
About Human Capitalists
Digital marketing arm of a multi-brand holding company that acquires, builds, and operates niche consumer brands and service businesses. The portfolio today spans consumer products, home goods, hospitality, and professional services:
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