Superannuation Administrator

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

THE HUB24 STORY

We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

Benefits And Life At HUB24

Learn more about our employee benefits HERE.

Job Summary

As a Superannuation Administrator, you’ll play a key role in delivering exceptional service to our members. This role combines strong communication skills with a solid understanding of systems, processes, and superannuation products.

You’ll be responsible for ensuring data accuracy, reducing errors, and helping us meet service level expectations. It’s a great opportunity to build your career in financial services while making a meaningful impact on member outcomes.

Responsibilities

• Maintaining accurate member account records
• Processing benefit payments and pension payroll
• Handling member and service provider enquiries via phone and email
• Managing daily banking and allocating contributions
• Updating systems for new members and insurance applications
• Supporting in-species transfers and Centrelink schedules
• Assisting with compliance and risk-related tasks
• Collaborating with internal teams and completing special projects as needed
  
  

Requirements

• Detail-oriented with strong problem-solving skills
• Organised and able to manage multiple tasks
• A clear communicator with great interpersonal skills
• A team player who’s eager to learn and grow
• Professional and committed to compliance and quality
  
  

Bonus Skills (Not Essential, But Nice To Have)

• RG146 compliant
• Basic understanding of superannuation and related legislation
• Previous experience in financial services or administration
  
  

The Recruitment Process

• Acknowledgement email once your application has been submitted.
• Our Talent team will start reviewing your application. If unsuccessful, you will be notified.
• If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.
• If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
• Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you.
• Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.
• Communication of outcomes to successful and unsuccessful candidates and feedback provided.
• As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.
  
  

2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the BOSS Best Places to work list.

Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative

HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.