About the role
Support SAP Employee Central (EC) Payroll in requirements definition, technical design, custom development.
Support development of global standards for the service to different regions with a clear measure to improve against KPIs, identify cost efficiencies and continuous improvement
Responsible for the impact assessment, analysis, design & implementation of any process or system changes impacting the service, inclusive of monthly SAP Service Pack releases.
Monitor defects and CRs (enhancements) in JIRA (DevOps tool) and ensure any high priority issues are addressed and tracked to closure
Complete deliverables within SLAs and with high levels of customer satisfaction.
Analyze business requirements and develop effective configuration solutions
Identifying any risks and propose solutions
Support implementation and take responsibility for progress of technical and functional work streams, working closely with Tier 2 Support team as well as business.
Support clients in defining relevant business processes. Provide business consulting support to customers.
Plan, follow and deliver every step of the project in line with agile methodology
Provide technical guidance and support to other members of the project team.
Keeping up to date with the latest SAP HR technologies and trends and sharing knowledge with other team members.
About the company
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.