If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Ops Improvement Analyst.
In this role you will:
- Work with Global Procurement Change and Innovation to define, assess and understand requirements aligned to the strategic outcomes of project.
- Supporting the definition of high-level requirements for any programme of work.Responsibility for documenting detailed requirements. Analyse and document end-to-end business processes, including as-is / to-be process mapping and GAP analysis.Willing to openly discuss potentially difficult topics , keeping HSBC interest in mind.
- Produce high-quality documentation including BRDs, FRDs, user stories (where applicable), and supporting artefacts.Work closely with project team and delivery stakeholders to ensure smooth change delivery.
- Support of Change Management activities such as early change planning and audience analysis to designing and delivering change interventions (e.g., communications, training, support, organization alignment).
- Creation of end-to-end process maps supporting requirements. Other supporting activities within the Programme as required with impact assessment for change requests. Support change initiatives across the full project lifecycle (initiation, design, build, test, implementation, and post-go-live)
- Analyst role is heavily business focused, it is not an IT role.Follow HSBC Change Framework within the project..Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams.Understand procurement data, perform analytics and understand how it flows within Procurement systems. Support requirements life cycle management/solution design.