About the role
Responsibilities:
- Manage a team of Relationship Managers and Associate Relationship Managers.
- Develop and execute strategies to acquire and retain SME/Commercial customers.
- Identify and capitalize on opportunities to cross-sell and up-sell products and services.
- Ensure that the team delivers superior customer service and achieves business targets.
- Mentor and coach the team to enhance their skills and performance.
- Collaborate with various internal stakeholders to drive the business agenda.
Requirements:
- Minimum 8-10 years of experience in the banking/financial services industry.
- Strong leadership and people management skills.
- Proven track record of managing and growing a team of Relationship Managers.
- Excellent customer-facing and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Sound understanding of SME/Commercial banking products and services.
About the company
HSBC is one of the world's largest banking and financial services organizations. We serve more than 40 million customers through our global network of around 3,900 offices in 65 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa.
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