Tata Consultancy Services
Website:
tcs.com
Job details:
HRO Specialist – HRO (Unemployment Claims & WOTC)
Job Summary:
We are seeking a detail-oriented professional to manage Unemployment Claims and Work
Opportunity Tax Credit (WOTC) processes. The role focuses on ensuring compliance,
reducing claim costs, maximizing tax credit opportunities, and delivering high-quality
support within an HRO environment.
Key Responsibilities:
Unemployment Claims Management
• Review and analyze unemployment claims for accuracy and eligibility
• Prepare and submit timely responses to state agencies
• Coordinate documentation and support hearings and appeals
• Investigate and challenge inaccurate or fraudulent claims
• Track claim status and ensure timely resolution
• Monitor impact on employer tax rates and identify cost-saving opportunities
WOTC Processing
• Conduct candidate eligibility screening for WOTC during hiring
• Ensure accurate completion of IRS Form 8850 and related documentation
• Submit applications to state workforce agencies within defined timelines
• Track certification status and follow up on pending applications
• Maintain audit-ready documentation and compliance records
• Drive initiatives to maximize WOTC credit capture
Reporting & Compliance
• Generate regular reports on claims, WOTC credits, and savings
• Ensure adherence to federal and state regulations
• Maintain complete documentation for audits and compliance reviews
• Identify and implement process improvements
Stakeholder Management
• Collaborate with HR, recruitment, payroll, and operations teams
• Provide timely updates and insights to leadership
• Address client queries and ensure high service quality
Must-Have Skills:
• Strong understanding of compliance and documentation requirements
• Excellent communication skills (written and verbal)
• Proficiency in MS Excel (tracking, reporting, analysis)
• Strong attention to detail and analytical mindset
• Ability to manage multiple priorities and meet deadlines
Good-to-Have Skills:
• Experience in HRO or shared services environment
• Familiarity with IRS Form 8850 and state unemployment regulations
Job Requirements:
• Any Bachelor’s degree
• 2–4 years of relevant experience (Analyst)
• Willingness to work in core night shifts (mandatory)
• Strong stakeholder management and problem-solving skills
Key Competencies:
• Attention to detail
• Time management and accountability
• Analytical thinking
• Process improvement mindset
• Client-centric approach
Click on Apply to know more.