Benchkart | Marketplace for Outsourcing
Website:
benchkart.com
Job details:
We are looking for HR Operations Associates to support end-to-end Hire-to-Retire (H2R) processes for a global client.
🔹 Key Responsibilities
• Provide Tier-1 HR Helpdesk support for Compensation, Benefits, Payroll, Timekeeping, Recruiting, Performance Management and Workday transactions.
• Handle voice & non-voice support in German and English.
• Manage and resolve HR tickets across multiple queues.
• Process Workday HCM transactions across the employee lifecycle.
• Support onboarding, document verification and background checks.
• Coordinate offboarding and exit workflows.
• Support Learning & Development administration, vendor coordination, invoicing and learning events.
• Maintain SLA, TAT, quality and data confidentiality standards.
• Use ServiceNow, dashboards and knowledge bases for case management.
• Identify process gaps and contribute to continuous improvement.
🔹 Required Skills
✅ German Language – B2/C1 proficiency (Mandatory)
✅ Bachelor's degree in HR, Business, Commerce or related field
✅ 0.5–5 years of HR Shared Services / HR Operations experience
✅ Experience with Workday / ServiceNow / SuccessFactors
✅ Strong communication and customer service skills
✅ Ability to work in 24/7 operations
✅ Strong problem-solving and attention to detail
⭐ Preferred Skills
• Global HR / HR Shared Services experience
• Exposure to Payroll, Recruiting Operations, L&D Operations and Benefits
• Workday HCM certification
• Goethe German certification
Click on Apply to know more.
