Buro Happold
Website:
burohappold.com
Job details:
HR Shared Services Officer
Are you an HR professional seeking an exciting opportunity? Buro Happold is hiring an HR Shared Services Officer with prior experience, offering an attractive salary and benefits package.
As an HR Shared Services Officer at Buro Happold, you’ll collaborate with the regional HR Consultants and support employees across the UK offices. Your responsibilities include managing HR processes, administration, and driving continuous improvement. If you have experience in international shared services or HR operations, we’d love to hear from you!
Here at Buro Happold, expect the exceptional.
From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive and diverse practice where we all contribute to a more equitable world. From our reputation to our relationships. Wherever your Buro Happold career takes you, it’ll be anything but ordinary.
Your next role
HR processes and administration:
- Full accuracy, responsiveness, and coordination of all processes to support the full employee life cycle including completion of all HR administration and co-ordination for your designated business area.
- First point of contact for employee queries via HR Ticketing System - ServiceNow, on call or face to face interaction.
- Ensure any escalated issues are handled in a timely manner and resolution is communicated.
- Working with payroll (or payroll providers) to provide timely information in line with cut offs, and any specific reports and/or data logs that HRSS need to do on a regular basis.
- Providing data for and preparing routine management information reports and documents and handle ad-hoc report requests as required.
- Provide support for audit requests ensuring that they are handled in a timely fashion and provide information as needed.
- Administrative management of HR database and systems – ensuring employee data is up to date.
- Monitor and maintain data integrity across all HR systems, ensuring consistency, accuracy, and alignment with global standards and regulatory obligations.
- Ensure compliance with internal controls, GDPR, and other relevant data privacy regulations when handling employee information.
- Manage requests within SLO (Service Level Objective) and accurately, and smaller-scale ad hoc projects to deadline, demonstrating close attention to detail.
- Support the achievement of key performance indicators (KPIs) related to SLO compliance and service quality, including the proactive prevention of breach tickets (overdue or unresolved queries in ServiceNow) through effective query management and process adherence.
- Promote consistency and standardisation of processes globally, minimising variation and workarounds, and supporting the implementation of process improvements and system enhancements.
- Support the rollout and embedding of new HR systems and tools (e.g., ServiceNow enhancements), including participating in user acceptance testing (UAT), providing feedback, and helping to train or guide users through new processes.
Continuous Improvement:
- Collaboration and working with the Global HR Shared Services Team Manager, HR Shared Services UK+ Lead and other stakeholders to ensure ongoing review and improvement of all processes, guides, templates, and other documentation to globalise wherever possible and ensure all documents are updates as and when changes take place, ensuring clarity and that changes are communicated and understood.
- As part of a continuously evolving function, you will also support the implementation of new systems and tools, including enhancements to ServiceNow and other HR platforms. This involves testing, providing feedback, supporting change communications, and helping embed new ways of working across the team and wider business.
Your skills and experience:
- Demonstrable administration, process, and continuous improvement experience.
- HR experience (Shared Service environment advantageous).
- Well versed in Microsoft Office software (Outlook, Excel, Word, PowerPoint).
- Experience working in a demanding high volume environment.
- Proven ability to deliver excellent customer experience and manage multiple priorities.
- Experience of working within the engineering sector or professional services.
- Familiarity with using HR ticketing systems such as ServiceNow (or equivalent) to manage and resolve queries.
- Previous experience of working for a Global company.
- Experience supporting or contributing to the implementation of new HR systems, including user acceptance testing (UAT), providing feedback, and helping embed new processes and tools across teams.
- Exposure to digital transformation initiatives, including the use of automation and AI-powered tools to enhance HR service delivery.
Qualifications & Skills
- A globally recognised HR qualification would be advantageous but not essential.
- Excellent communication skills (verbal and written) – able to effectively influence peers and stakeholders, particularly in compliance with processes and in incorporating feedback for process improvement.
- Highly professional manner, with the ability to interact and communicate effectively with employees of all levels or experience and seniority, across the organisation.
- Willingness to embrace new HR technologies and changing processes.
- Exceptional attention to detail.
- Ability to work independently, manage deadlines effectively, and prioritise multiple tasks with a clear understanding of what matters most.
- Excellent organisation and time management skills.
- Ability to navigate the “grey” areas by applying judgment and thinking creatively when responding to employee, manager and stakeholder needs.
- Ability to handle confidential information professionally and appropriately.
- Proactive mindset with a strong sense of initiative - able to identify opportunities for improvement, raise ideas, and take ownership of implementing changes that enhance service delivery and employee experience.
What We Offer You
- Bring your knowledge and expertise to one of the world’s most respected consultancies.
- Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident Cover
- Our 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge
- A strong commitment to your continuous development. Whatever stage in your career, we have a learning and development programme that will enable and empower you
- Receive entitlements to two professional memberships or subscriptions, fostering your professional network and knowledge
- Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our fold
- A commitment to your wellbeing through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical health
- Back to Work Program for Women - Swam Siddha - We're committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated program
- Engage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Women's Network, fostering a supportive and diverse workplace culture
- Make a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally
- An International Culture that wherever your career takes you at Buro Happold, you won’t be far from the exceptional
A place for everyone
Buro Happold values an individual's flexible approaches to working patterns as an important part of the way you work and achieve balance. We welcome applications from those who are seeking flexibility in their careers.
Our exceptional portfolio of projects is the result of the diversity of thought, identities, backgrounds, and experiences that shape us. Appreciating each other’s differences is key, we want employees to feel they don’t have to mask elements of their identity to thrive.
We are working to change the lack of representation of marginalised groups in the built environment and are particularly keen to hear from anyone who feels they are underrepresented in the industry. We have much to learn from one another. Embracing differences allows us to develop the most innovative and elegant solutions.
Please let us know if there are any adjustments we could make to the application process to make it easier and more comfortable for you. Contact Indiahr@burohappold.com so we can work with you to support you throughout your application.
Click on Apply to know more.