Flutter Entertainment
Website:
flutter.com
Job details:
About Flutter Entertainment
Flutter Entertainment is the world’s largest sports betting and iGaming operator
with 15.9 million Average Monthly Players worldwide and annual revenue of
$16.4 billion in 2025. We have a portfolio of iconic brands, including
FanDuel, Paddy Power, Betfair, PokerStars, Sisal, and Sportsbet.
As a pioneering force in the industry, Flutter is at the forefront of technological innovation, offering seamless digital experiences to millions of customers worldwide. With a commitment to responsible gaming and a focus on customer-first strategies, Flutter leverages its scale, diverse offerings, and data-driven insights to deliver entertainment while ensuring the highest safety and compliance standards. Its dynamic approach to global growth has positioned Flutter as a dominant player in established and emerging markets, pushing the boundaries of the entertainment experience.
Flutter Entertainment is listed on both the
New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). We’re proud to be recognized by
TIME as one of the
World’s Best Companies 2025 — a reflection of the passion and commitment of our colleagues across the globe.
Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are
Changing the Game .
FLUTTER ENTERTAINMENT INDIA
Our office in the heart of
Hi-Tech City , Hyderabad, serves as
Flutter Entertainment’s Global Capability Center (GCC). Now home to 1,000+ talented colleagues, we are shaping the future of entertainment across critical areas such as Customer Support Operations, Data & Technology, Business Operations (Finance, HR, Procurement), and HR Tech & Analytics.
We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. Our portfolio of
world-class brands, global scale, and challenger mindset presents a powerful combination.
We have ambitious growth plans and goals for the future and the
global and local scale to achieve them.
Overview Of The Role
We are seeking a HR Operations Quality Assurance Partner to join our People Services team in our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader, Global Operating Model. The Global Virtual Hub Quality Assurance Partner, as a member of our global People Services team, will focus on maintaining HR document accuracy, reviewing templates, verifying clauses, and identifying errors. Additionally, they'll work on improving processes to reduce errors and enhance efficiency within the People Services team.
KEY RESPONSIBILITES
- Conduct thorough quality assurance checks on HR-related documentation, including new joiner employment contracts, to ensure accuracy, completeness, and compliance with relevant regulations and Flutter policies.
- Provide support to Global HR Virtual Hub Support Partners by addressing queries, clarifying document requirements, and offering guidance on document preparation and quality assurance processes.
- Verify the correctness and appropriateness of selected clauses within document templates, making necessary adjustments or recommendations as needed.
- Develop and implement quality improvement initiatives aimed at streamlining processes and reducing the occurrence of errors in document preparation.
- Stay informed about industry best practices, regulatory updates, and internal policy changes relevant to document creation and compliance.
- Provide guidance and training to team members on quality assurance protocols and best practices.
- Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.
- Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
- Providing timely and regular feedback to HR Partners based on the audit performance
- Sharing Weekly/Monthly Quality performance report with the Leadership team.
- Create audit mechanism and transactional sampling strategies as per the business requirements.
- Recommend “ Training Need Improvements “ to the operations team based on audit findings.
TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE
- Experience working within a customer service environment.
- Strong understanding of legal and regulatory requirements related to HR documentation.
- Exceptional attention to detail and the ability to identify errors or inconsistencies in documents.
- Experience working within HR Operations with knowledge of employee lifecycle processes preferred.
- Proven ability to support employees across the globe, taking into account local nuances.
- Demonstrated ability to maintain confidentiality and manage sensitive data and/or employee matters.
- Comfort navigating through and processing transactions in an HR enterprise system (Workday preferred).
- Excellent written communication skills.
- Analytical mindset with ability to identify and solve problems as required.
- Focused on employee experience and efficient process delivery.
- 3+ years experience in industry wide related Quality tools and Techniques. Prior experience as Quality auditor/coach is must
- Must be able to work in 24/7 environment ( night, rotational shifts and Overtime as per the business requirement) .
- Bachelor’s degree must. 3+ years of relevant experience
- Excellent knowledge on MS office tools is a plus
Benefits We Offer
- Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
- Career growth through Internal Mobility Programs .
- Comprehensive Health Insurance for you and dependents.
- Well-Being Fund and 24/7 Assistance Program for holistic wellness.
- Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
- Free Meals, Cab Allowance , and a Home Office Setup Allowance.
- Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
- Sharesave Plan to purchase discounted company shares.
- Volunteering Leave and Team Events to build connections.
- Recognition through the Kudos Platform and Referral Rewards .
WHY CHOOSE US
Flutter is an
equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India .
Click on Apply to know more.