Enterprise Account Manager

Job Summary • This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. The role coordinates account plans and analyzes sales performance to drive business growth. Responsibilities • Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction. • Builds professional relationships with clients, particularly with specialist buyers in the IT department. • Responsible for achieving and managing sales quotas based on regional guidelines. • Participates in client meetings and supports contract negotiations with guidance from senior team members. • Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed. • Provides customer feedback to the organization's internal teams for product and service improvements. • Collaborates with various internal departments to ensure a smooth customer experience. • Analyzes win/loss rates and provides insights to improve sales performance. • Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings. • Monitors basic account performance metrics and assists in refining sales strategies. Education & Experience Recommended • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 8-12 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field. Knowledge & Skills • Business Development • Business To Business • Cash Handling • Conflict Resolution • Customer Relationship Management • Inside Sales • Marketing • Outside Sales • Product Knowledge • Sales Development • Sales Management • Sales Process • Sales Prospecting • Sales Territory Management • Salesforce • Selling Techniques • Upselling Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity

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