Access Specialist

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https://www.youtube.com/watch?v=9Wchi-A_Ks0

Access Specialist - Access & Intake

INTERNAL ONLY - The Access Specialist is a detail-oriented role within the Access and Intake Call Center. This position takes incoming calls as the first point of contact for most new clients, spanning all ages and diagnoses.

The Access Specialist provides information, systems navigation, initial screening, basic eligibility determination, schedules intake assessments, and knowledge of services.  The Access Specialist works closely with the whole team to provide services to clients in a quick and seamless manner while providing the best customer service. 

Responsibilities:

• Establish professional relationships with clients and families seeking help
• Provide initial contact point for anyone contacting Howard Center
• Provide information about internal and external programs, resources and services
• Provide systems navigation
• Complete brief initial screening
• Schedule appointments for intake assessments
• Complete basic eligibility determination
• Complete clinical documentation in electronic health record

Requirements:

• A combination of experience and education will be considered
• Two years’ experience working in human services
• Experience with systems navigation, diverse populations, and knowledge of the array of services available required

Structure:

• Part time (24 hrs/wk)
• AFSCME Union (dues will apply) 
• Starting at $22.52/ hour
• We offer a competitive salary commensurate to experience

Benefits:

• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term insurance
• Medical & Childcare Flexible Spending Account
• Childcare Stipend
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain
• College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.

 

Provides mental health, substance use, and developmental disability services.