Vianaar Homes
Website:
vianaar.com
Job details:
Housekeeping Training & Quality Manager
Objective
Establish and maintain standardized housekeeping systems, training programs, and quality benchmarks across all Vianaar Facilities-managed properties to deliver a consistent, premium resident and guest experience.
Key Responsibilities
- Develop, implement, and continuously improve housekeeping SOPs and quality standards across all properties.
- Design and deliver induction, refresher, and skill-development training programs for housekeeping teams.
- Train Estate Managers, Supervisors, and other key site personnel to effectively manage and sustain housekeeping standards.
- Conduct on-site coaching, practical demonstrations, and regular training sessions.
- Create training manuals, checklists, videos, and operational guides.
- Conduct quality audits, inspections, and compliance reviews across properties.
- Identify process gaps and drive corrective and preventive actions.
- Define, monitor, standardize, and optimize cleaning time benchmarks and productivity standards.
- Work closely with Estate Managers and Operations teams to sustain standards and drive continuous improvement.
- Build a culture of discipline, accountability, consistency, and service excellence across all sites.
Success Metrics
- Improvement in housekeeping audit and quality inspection scores.
- Reduction in cleanliness and housekeeping-related complaints.
- Consistent housekeeping standards and SOP compliance across all properties.
- Standardized and optimized cleaning turnaround times across property types.
- Improved housekeeping productivity and manpower efficiency.
- Estate Managers effectively driving housekeeping standards, reviews, and corrective actions at their sites.
- Reduction in repeat housekeeping issues and audit observations.
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