Website:
raho.co.in
Job details:
Housekeeping Supervisor
Department: Operations – Housekeeping
Location: Coorg, Karnataka
Employment Type: Full-time
Reports To: Operations Manager / Property Operations Head
Salary: ₹3.6 – ₹4.2 LPA, based on experience
About the Role
The Housekeeping Supervisor at Raho is responsible for ensuring that every Raho
property consistently meets the company's standards for cleanliness, hygiene,
presentation and guest readiness.
Unlike a traditional hotel, Raho operates multiple homes and villas across different
locations. The Housekeeping Supervisor will therefore be an on-ground, mobile role,
regularly visiting properties, inspecting rooms and common areas, training
housekeeping teams and caretakers, monitoring inventory and ensuring that
housekeeping standards are consistently maintained across the portfolio.
The role requires someone who is extremely detail-oriented, hands-on and capable of
identifying and correcting issues before they affect the guest experience.
Key Responsibilities
●Conduct regular property and room inspections to ensure cleanliness, hygiene,
presentation and guest readiness meet Raho standards.
●Supervise and monitor housekeeping staff and caretakers, ensuring daily
cleaning and room turnaround are completed on time.
●Implement and maintain housekeeping SOPs, checklists and standard room
setups across all properties.
●Train housekeeping teams on cleaning standards, bed making, bathroom
sanitation, amenities, chemicals and hygiene practices.
●Manage and monitor linen, toiletries, cleaning supplies and housekeeping
inventory, including shortages, damages and wastage.
●Identify and report maintenance, pest-control and property upkeep issues and
follow up until closure.
●Handle and resolve housekeeping-related guest complaints and address
recurring quality issues.
●Plan and monitor deep cleaning and preventive cleaning schedules across
properties.
●Conduct periodic housekeeping audits and maintain records of scores,
observations and corrective actions.
●Coordinate with Operations and other teams to ensure consistent housekeeping
standards across all Raho properties.
Key Performance Indicators (KPIs)
Performance will primarily be measured through:
●Housekeeping audit scores
●Guest cleanliness ratings and reviews
●Number of housekeeping-related guest complaints
●Room readiness before check-in
●Completion of scheduled deep cleaning
●Linen loss and damage
Requirements
●Minimum 2–4 years of experience in hotel, resort, villa or serviced-apartment
housekeeping.
●Previous experience as a Housekeeping Supervisor, Senior Room Attendant or
similar role preferred.
●Strong understanding of room-cleaning standards, linen management, chemicals
and housekeeping SOPs.
●Experience supervising and training housekeeping teams.
What We Are Looking For
The ideal candidate is someone who:
●Notices the details others miss.
Click on Apply to know more.
