VIHU
Website:
vihu.com
Job details:
Job Requirements
Job Title: Housekeeping Manager
Company Name: MERCURE
Location: Chennai, Tamil Nadu
Salary: Competitive (per month/ per year)
Employment Type: Full-time
Job Description
Are you a hospitality professional with a passion for excellence and a keen eye for detail? MERCURE is seeking a dedicated Housekeeping Manager to lead our exceptional Housekeeping department. As a Housekeeping Manager, you will play a pivotal role in ensuring our guests experience impeccable service and a well-organized environment throughout their stay.
Key Responsibilities
Business Performance
- Prepare and manage department budget and operational costs effectively.
- Monitor and control inventories, including linen, crockery, and glassware, to maintain efficiency.
- Analyze monthly P&L and reports to identify areas for improvement and align with business goals.
- Collaborate in management meetings to strategize and plan for the department's success.
Operation
- Develop and maintain Standard Operating Procedures for all aspects of housekeeping.
- Ensure adherence to auditing and reporting standards, promoting consistent service quality.
- Oversee the delivery of top-notch housekeeping services to guests in a timely manner.
- Conduct quality control inspections and maintain high standards throughout the hotel.
- Work with the Chief Engineer for property maintenance and spring-cleaning scheduling.
- Coordinate with external contractors, ensuring compliance with hotel policies.
- Supervise Laundry and Linen, Flower and Decoration, and Butler Service operations.
Team Management
- Lead the recruitment and selection process for Housekeeping employees.
- Identify and nurture talent within the team.
- Conduct performance reviews to support employee development.
- Monitor team members' appearance, attitude, and professionalism.
- Facilitate training programs to equip the team with new skills and meet evolving business needs.
- Create weekly staff schedules in line with business demands and budgets.
- Handle payroll and gratuity reporting.
- Conduct regular departmental meetings for communication and feedback.
- Maintain departmental organization and cleanliness through weekly walkthroughs.
Qualifications And Competencies
- Secondary/High school education; Additional certification(s) from a reputable Hospitality Management school is an advantage.
- Minimum 6 years of housekeeping experience with 3 years at a management level.
- Excellent proficiency in English language (oral and written); knowledge of other languages is a plus.
- Proficient in MS Excel, Word, & PowerPoint.
- Demonstrates strong leadership, interpersonal, and training skills.
- Effective communication and customer contact skills.
- Detail-oriented, results-driven, and service-focused.
- Ability to thrive in stressful & high-pressure situations.
- A team player, motivator, and self-starter.
- Well-presented and professionally groomed at all times.
FAQs
Q. What are the primary responsibilities of the Housekeeping Manager?
- The Housekeeping Manager oversees the housekeeping department's operations, manages budgets, maintains high service standards, conducts inspections, and leads a team of housekeeping professionals.
- What are the essential qualifications for this role?
- Candidates should have secondary/high school education and a minimum of 6 years of housekeeping experience, with at least 3 years at a management level. Additional certifications from a reputable Hospitality Management school are advantageous.
- What languages are required for this position?
- Excellent oral and written proficiency in English is essential, and knowledge of other languages is a bonus.
- What competencies are critical for the Housekeeping Manager role?
- The Housekeeping Manager should demonstrate strong leadership, interpersonal, and training skills, effective communication, attention to detail, and a results-oriented approach.
- What is the employment type for this position?
- This is a full-time position.
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