Housekeeping Guest Service Associate - Holiday Inn Express Chennai OMR

IHG Hotels & Resorts

Website: ihgplc.com
Job details:
Key Responsibilities:

• Room Cleaning & Upkeep
• Clean and service guest rooms as per brand standards
• Change bed linen, replenish amenities, and ensure room readiness
• Ensure bathrooms, fixtures, and fittings are clean and functional
• Public Area Maintenance
• Maintain cleanliness of corridors, lobbies, and public areas
• Ensure proper disposal of waste and upkeep of surroundings
• Guest Service
• Respond promptly to guest requests and housekeeping-related queries
• Ensure courteous and professional interaction with guests
• Report any guest complaints to the supervisor
• Coordination
• Coordinate with Front Office regarding room status updates
• Inform Engineering team about maintenance issues
• Ensure timely room availability for arrivals
• Inventory Handling
• Maintain stock of cleaning supplies, linen, and amenities
• Handle hotel property with care and report any damages
• Safety & Hygiene
• Follow hygiene, sanitation, and safety standards
• Adhere to hotel policies and procedures
• Use cleaning chemicals and equipment safely
  
  

Key Skills & Competencies:

• Basic knowledge of housekeeping operations
• Attention to detail and cleanliness
• Good communication skills
• Ability to work in shifts and physically active role
  
  

Qualifications:

• Minimum 12th pass
• Freshers or 0–2 years of experience in housekeeping preferred
  
  

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