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Job details:
AREAS OF RESPONSIBILITY
Creates guest satisfaction and exceeds expectations by providing the service brand behavior
and genuine hospitality.
As per Merlis standards, cleans assigned guest rooms or suites which includes making
beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
Empty all trash containers and replace with fresh liners
Restock useable items in guest rooms or suites, i.e., body wash, soap, towels, paper
items
Ensure removal and appropriate disposition of guest room trays, dinner, glass and
silverware
Clean and vacuum exterior entry and hallways
Keep linen closets and supply areas clean and organized
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issues including
reporting of any maintenance needs
Promptly handles guest complaints or requests and refers to supervisor if unable to
handle
Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Mer-Way experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when
providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving
guest problems
Provides genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best
judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine
hospitality.
REQUIREMENTS
Ideal candidate will have a minimum of one year hospitality experience in
housekeeping
Strong verbal and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel
Qualifications
- Freshers who have completed Hotel Management Degree also can Apply
- Hotel Experience from 1 to 3 years with Hotel Management Degree
- Fluent in Both regional language and English
Click on Apply to know more.