About the role
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<div><strong>OFFICE MANAGER</strong></div><div><strong>Starting Salary $45,000 - $60,000, plus great benefits</strong></div><div><br></div><div>Join the Household TEAM!!!</div><div><br></div><div>Household Furniture Co. is hiring a Office Manager to work in our newest showroom in Las Cruces. Our Office Manager is responsible for supporting sales associates, customers, customer service associates and store management, processing payments and finance applications, answering delivery questions, assisting with customer care responsibilities, answering phones, and various other office duties as assigned.</div><div><br></div><div>Whether you have worked in retail or are just starting out, this is where you want to be! Our associates are appreciated as part of a team at Household Furniture Co. and help to serve our customers. Founded in 1945, Household Furniture Co. is one of the largest and fastest growing furniture retailers in the southwest with 6 stores in El Paso and 1 opening in Las Cruces. The company is focused on expansion and innovation. There has never been a better time to join the Household Furniture Co. family, and as we continue to grow, an increasing number of opportunities are available for our team members to expand and grow their careers into managers and salespeople within our stores.</div><div><br></div><div>
<strong>Office Manager<br></strong><br>
</div><div><strong>Key Responsibilities:<br>Cashiering & Customer Transactions</strong></div><ul>
<li>Oversee all cashiering transactions, returns, and exchanges with accuracy and efficiency</li>
<li>Ensure excellent customer service is provided at the front counter, both in person and on the phone</li>
<li>Reconcile daily cash drawers and prepare bank deposits</li>
<li>Create credit memos as needed</li>
<li>Maintain and enforce cash handling policies and procedures</li>
<li>Train and coach office staff on POS system and customer interaction standards</li>
</ul><div><br></div><div><strong>Sales Support</strong></div><ul>
<li>Act as a liaison between sales staff and the front office to streamline the transaction process</li>
<li>Assist sales associates in executing the financing process including reviewing paperwork and answering questions about the various banks</li>
<li>Support the sales team in providing a smooth, professional, and efficient customer experience</li>
</ul><div><strong>Financing Support</strong></div><ul>
<li>Assist in preparing and processing credit applications and financing paperwork</li>
<li>Communicate with third-party financing partners or internal credit department as needed</li>
<li>Ensure compliance with all financing policies and record-keeping regulations</li>
<li>Verify in-house credit applications - confirm information, call references, etc.</li>
</ul><div><strong>Office Administration</strong></div><ul>
<li>Maintain adequate stock of office and operational supplies; manage supply ordering and inventory</li>
<li>Keep customer files, records, and transaction documents well-organized and secure</li>
<li>Handle general office correspondence, documentation, and filing</li>
<li>Work closely with store leadership to ensure front office processes support overall store operations</li>
<li>Work with customers to set up service requests in person or over the phone as needed</li>
<li>Coordinate incoming transfers and pickups with warehouse and decorating staff</li>
<li>Schedule customer deliveries as needed</li>
</ul><div><strong>Team Leadership</strong></div><ul>
<li>Supervise and schedule front office team members</li>
<li>Provide training, feedback, and performance evaluations</li>
<li>Ensure daily coverage and effective workflow within the office team</li>
<li>Foster a positive, team-oriented environment</li>
</ul><div><strong>Household Furniture Co. Benefits:</strong></div><div><br></div><ul>
<li>Health Insurance</li>
<li>100% Company Paid Retirement Plan</li>
<li>Generous Employee discount</li>
<li>Paid time off</li>
<li>Paid training</li>
<li>Fun, stable work environment<br><br>
</li>
</ul><div>Household Furniture Co. is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.</div>
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