Manager - Learning Systems and Content

Job titleManager - Learning Systems and Content

Grade: G

Department:Human Resources

Grade Level:Management

Reporting to: Global Head – Talent Development

Direct reports: NA

Job Purpose

The Learning and Systems Content Manager is responsible for managing the Learning Management System (LMS), Udemy platform, and e-learning content creation to enhance digital learning experiences. This role ensures seamless learning operations, accurate reporting, and effective content management to support employee development.

Main Tasks And Responsibilities

LMS Management

• Administer and maintain the Learning Management System (LMS), ensuring seamless functionality.
• Manage course uploads, user access, content organization, and system configurations.
• Troubleshoot technical issues and collaborate with IT or vendors as needed.
• Ensure the LMS is effectively utilized to enhance employee learning and development.
  
  

Udemy Platform Management

• Oversee the management and optimization of Udemy Business for employee learning.
• Manage course assignments, enrollment tracking, and reporting.
• Analyze learning trends and user engagement to maximize platform usage.
• Act as the main point of contact for Udemy-related queries and support.
  
  

E-Learning Content Creation

• Apply instructional design principles to design and develop engaging e-learning content, including interactive modules, videos, and assessments.
• Utilize learner-centered design strategies to ensure content aligns with organizational learning objectives and best practices.
• Collaborate with subject matter experts (SMEs) to analyze learning needs and create customized digital learning solutions.
• Implement instructional methodologies, such as microlearning, scenario-based learning, and gamification, to enhance engagement and knowledge retention.
• Evaluate and optimize existing content using learner feedback, analytics, and assessment data to improve effectiveness.
• This version emphasizes instructional design methodologies, making it clear that the role involves more than just content development—it also includes analyzing learning needs, designing for engagement, and continuously improving effectiveness. Let me know if you'd like to refine it further!
  
  

Reporting & Analytics

• Track and analyze learning engagement metrics, course completion rates, and overall learning effectiveness.
• Generate regular reports and dashboards to provide insights on learning trends.
• Provide data-driven recommendations to improve learning initiatives.
  
  

Collaboration & Stakeholder Management

• Work closely with Learning & Development teams, HR, and business leaders to align learning systems with organizational needs.
• Provide training and support to employees on LMS, Udemy, and e-learning tools.
• Stay updated with emerging trends in learning technologies and recommend system enhancements.
  
  

Key Performance Indicators (KPIs):

| Learning Systems Optimization – Ensure the efficient implementation, integration, and performance of Learning Management Systems (LMS) (Weightage 15%).

| LMS and Talent Systems Integration – Seamlessly align LMS with HR and talent development systems for a smooth user experience (Weightage 10%).

| E-learning Content Development – Create and manage high-quality learning content aligned with business objectives (Weightage 15%).

| Stakeholder Collaboration – Work with HR, IT, and department heads to align learning strategies with organizational goals (Weightage 5%).

| Employee Engagement & Adoption – Increase awareness and participation in digital learning initiatives (Weightage 5%).

| Learning Analytics & Reporting – Track, analyze, and optimize LMS usage and learning impact through data-driven insights (Weightage 10%).

| Vendor & Budget Management – Manage external learning content providers, vendors, and budget allocations efficiently (Weightage 10%).

| Process Improvement & Innovation – Implement enhancements to improve learning experiences and drive continuous improvement (Weightage 10%).

Key interactions (Internal | External)

External: | LMS Vendors | E-learning Content Providers | Training Consultants | Certification Bodies

Internal: | HR Business Partners | IT Team | Department Heads | Senior Management | Employees

Education requirementsA bachelor’s degree in human resources, Business, Instructional Design. Certifications in Certified Learning & Development Manager (CLDM) & Certified Digital Learning Professional (CDLP) is recommended.

Language requirements: English – Fluent (required)

Background And Experience

• 7 - 12 years of experience in talent management, Digital learning and content management
• Strong experience in LMS implementation, integration, and administration.
• Experience with Udemy Business or similar learning content platforms.
• Expertise in e-learning content development, including interactive learning modules.
• Experience in data-driven learning analytics to measure effectiveness.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia).
• Strong collaboration skills to work across HR, IT, and business functions.
• Knowledge of compliance standards such as SCORM, xAPI, and GDPR for learning systems.
• Familiarity with Power BI, Excel, or other reporting tools.
  
  

Competencies And Skills

Core Competencies:

| Digital Learning Strategy: Ability to align learning technologies with talent development objectives.

| Communication & Collaboration: Work effectively with diverse teams and stakeholders.

| Analytical Thinking: Utilize data to drive learning content decisions.

| Adaptability: Stay updated with emerging learning technologies.

| Problem-Solving: Address challenges in learning content and system implementation.

Role-Specific Competencies:

| Learning Management Systems: Expertise in LMS implementation and management.

| Content Development: Strong knowledge of instructional design and e-learning development.

| Data Analytics: Proficiency in tracking and analyzing learning effectiveness.

| Compliance & Standards: Familiarity with SCORM, xAPI, and other e-learning standards.

Leadership Competencies:

| Strategic Vision: Ability to set and drive digital learning strategies.

| Change Management: Lead transitions to innovative learning solutions.

| Decision-Making: Make data-driven decisions to enhance learning effectiveness.

| Team Leadership: Develop and manage high-performing learning teams