Content Specialist (US)

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

 

 

Location: Remote(Preferably West Coast)

 

Purpose of the Role:

The Content Specialist is responsible for the delivery of customized pre-sales support to school customers in collaboration with their sales partners. Pre-sale support ranges from sales presentations to live software demonstrations, teaching model lessons, producing recorded videos, supporting sales pilots and engaging in customer conversations.

 

Job Responsibilities:

Presale and Customer Success Responsibilities:

· Collaborate with Account Executives, Solution Support Group Directors, and peers, to customize the sales message with awareness of customer needs, campaign issues, and competitive knowledge.

· Explore customer needs for education solutions.

· Deliver virtual and onsite pre-sales product presentations and platform demonstrations tailored to customer and sales needs using multiple platforms and software.

· Handle customer questions and overcomes objections.

· Demonstrate product knowledge to position products in a way that reflects product strengths while aligning with market issues, curriculum trends, and customer needs.

· Utilize knowledge of competitors’ products to enhance product positioning in HMH product demonstrations.

· Provide initial training and ongoing support for sales pilots.

· Deliver data driven customer presentations to support the Customer Success team in driving annual renewable revenue when requested.

 

Digital Responsibilities:

· Expertise with Zoom, PPT, Teams and onsite product/lesson demonstrations.

· Learn to create Camtasia videos to support Request For Proposal.

(RFP) submissions, sales opportunities, and pilots.

· Ready to learn Salesforce and other HMH software programs as required.

 

Education Responsibilities:

· Demonstrate understanding of assigned disciplines including core and supplemental products as well as pedagogy and technology associated with assigned HMH products.

· Learn multiple content areas as requested by Director.

· Learn data driven instructional exploration techniques to support the sales and Customer Success teams when requested.

Other Responsibilities:

· Project work as assigned.

· Utilize AI to enhance workplace and customer account performance.

 

What You’ll Need:

· Bachelor's Degree is a minimum with Graduate Degree preferred.

· Bilingual is highly advantageous.

· Five years of K-12 teaching experience (Math K-8 highly preferred).

· Strong communication, collaboration and persuasive presentation skills required.

· Digital literacy with Google Suite, Microsoft Office Suite, Zoom and Camtasia.

· Highly organized and able to transfer strategies into actions that deliver results.

· Work from home office, irregular hours including some weekends, and travel extensively 50%+: driving and flying.

· Lift and move up to 30 lbs. on a regular basis.

· A valid driver's license and clear driving record.

 

Salary Range: $85,000 - $90,000 + variable compensation.

 

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HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.

Houghton Mifflin Harcourt Company operates as an education and learning platform. The Company provides print and electronic textbook curriculum, learning content, assessment tools, and services. Houghton Mifflin Harcourt serves customers in the state of Massachusetts.