Software Engineer, AI & Fullstack
Smart hotel booking chatbot for seamless, intuitive reservations.
hotelzify.com
About Hotelzify
Hotelzify is a direct booking platform for hotels to help guest book directly with them with the help of our no code website builder, AI Marketing automation tool and AI Front Desk Sales Agent. The idea is to help hotels get more bookings at a lower cost than traditional platforms like Booking.com, MakeMyTrip, Agoda which take 20% of the booking value. We raised 500K USD in April 23 and are currently profitable with over 350K USD left in the bank. Currently, over 5000 hotels in 7 countries use our technology with OYO and Sterling Resorts being some of our bigger clients.
About the Founders
Anirudh, CEO: Led product at Perpule which was acquired by Amazon in 2021. Avid traveller, backpacked across 9 states during 2021-22. Started Hotelzify after traveling across India and listening to property owners who wanted to digitise themselves and improve visibility. I lead all things except tech at Hotelzify.
Unni, CTO: Founding engineer at Yulu, leads all things tech at Hotelzify. Has worked across the board on the Hotelzify software with key focus currently on the AI Marketing Automation platform. Unni has over 8 years of experience in building things with over 6 years in early stage startups.
Why work with us?
**1. Have the freedom to fail: Yes, we embrace failures and accept them as part of startup life. Everyone is encouraged to be fearless and take the lead. Have an interesting idea? Try it out, and our team will back you all the way. 2. Our goal: We want to grow fast and do it our way. In just one year, we onboarded 2500 hotels, while previous competitors had only managed 500 with the same team size. Being unique in our style but consistent with our goal means you can be creative and are encouraged to think outside the box. 3. Travel opportunities: Our team travels to both national and international forums to represent us, and you will have similar opportunities. 4. Young team: The average team age is 26, so rest assured there will be a lot of energy and a flat hierarchy where you are encouraged to have fun at work! 5. Speak with CXOs, VPs, and senior members in tech space: You will get many opportunities to advance quickly and do things that usually take years in just months. If you believe in yourself and want the chance to prove it, Hotelzify is the place to be. We don’t look at the numbers in your date of birth but the revenue you bring! It’s fair game for all.
About the Role / What will you own
We are seeking a skilled Software engineer to design, develop, and implement a AI Sales Concierge for our hotel booking system. The chatbot will play a crucial role in enhancing user experience and operational efficiency by automating responses and integrating multiple advanced features.
Key Responsibilities & Impact Areas
Pioneering Conversational AI Solutions
- Architect and develop an advanced AI Sales Concierge that transforms hotel booking experiences through natural, context-aware conversations and personalised recommendations
- Design and implement sophisticated dialogue flows that handle complex booking scenarios, from initial inquiry to final confirmation, while maintaining a natural conversation style
Advanced Technical Implementation
- Create a cutting-edge voice processing system that enables users to send voice notes for a more natural interaction, complete with emotion detection and context understanding
- Build a multi-agent orchestration system where specialised AI agents collaborate to handle different aspects of the booking process - from room recommendations to price negotiations
Intelligent Learning Systems
- Develop an adaptive learning architecture that allows the AI to evolve through user interactions, automatically identifying knowledge gaps and incorporating new information
- Implement advanced feedback loops where the system learns from successful bookings and failed conversations to continuously improve its performance
Integration & System Architecture
- Create seamless integrations with Hotelzify's booking engine to provide real-time availability, dynamic pricing, and instant confirmation capabilities
- Design and implement a sophisticated failover system that smoothly transitions conversations to human agents when needed, complete with full context preservation
Innovation & Optimisation
- Lead the development of novel features like predictive pricing suggestions, personalised upgrade recommendations, and intelligent upselling opportunities
- Implement advanced analytics and monitoring systems to track conversation success rates, booking conversion metrics, and system performance
Skills and Qualifications
- Proven experience in chatbot development, preferably with a focus on hospitality or e-commerce platforms
- Strong programming skills in Python
- Experience with voice recognition technologies and implementing telephony systems in chatbots
- Familiarity with GenAI technologies, especially in conversational flows
- Ability to integrate multiple data sources and databases into a unified system
- Excellent problem-solving skills and the ability to work in a dynamic, fast-paced environment
Compensation (Will improve on current if below does not match!)
- Fixed Cash: Rs.15,00,000
- Variable: Rs.2,00,000 yearly
- Plus ESOPs
This role offers the opportunity to work at the cutting edge of AI technology while directly impacting business growth and customer satisfaction in the hospitality sector.