Site Program Manager, Payments

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Program Manager: India Tech Hub About Airbnb: Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company. About the Role: Airbnb India Tech team was set up in 2021 with a base in Bangalore. We are a fast-growing team and home to the most hospitable people you will ever meet. Our team of over 200 extremely capable tech colleagues aim to make the impossible happen for our inbound and outbound travelers within this big and diverse market. We are on a mission to build world-class products and E2E experiences for all our global partners - hosts and guests, employees and partner communities. You will be part of the India Tech Business operations office and will report to the Lead- Transformation & Tech Excellence. The Business Operations Partner will ensure seamless execution of key processes, drive operational efficiency, and support the smooth functioning of the Tech Hub. This role requires strong program management, stakeholder coordination, governance, and reporting to enable operational excellence. What you'll do: Operational Governance & Program Execution Establish and maintain governance frameworks, operational cadences, and reporting structures to support the execution of site projects. Ensure timely and efficient implementation of operational initiatives in collaboration with functional teams. Track and monitor key operational processes, ensuring alignment with business goals Supporting strategic projects that contribute to growth of the site Process Optimization & Reporting Define and track key operational metrics to measure the effectiveness and efficiency of the Tech Hub. Develop and manage dashboards and periodic reports to provide visibility into operational performance. Tech Hub Operations & Support Oversee the daily operations of site initiatives, ensuring efficient execution and coordination. Support cross-functional initiatives including employee engagement initiatives, employee gatherings External Communication & Employer Branding Support Ability to support external communications by crafting compelling narratives for personal LinkedIn and other platforms to generate buzz and enhance employer branding. Stakeholder & Partner Coordination Maintain effective communication and collaboration with local and global stakeholders. Ensure alignment across teams for efficient execution of initiatives and deliverables. Resource & Infrastructure Management Collaborate with functional teams that support the Tech Hub's operations. Implement best practices in operational workflows to maximize efficiency.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.