About the role
We seek enthusiastic, customer-focused individuals to join our Customer Support Center team as Tier 1 Agents supporting operations of our entire cloud-based suite of property management applications and services. As a Level 1 Agent, you will be our customer's first point of contact, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a patient demeanor, and the ability to troubleshoot and escalate issues as needed effectively.Tier I support will also work on quality improvement projects to continually improve service levels. The position is a unique opportunity to support and maintain the hospitality industry-leading suite of HotelKey products.
About the company
HotelKey is a global software company providing innovative software solutions and services for the hospitality industry - serving both enterprise brands and independent hotels alike. While we at HotelKey are still early on in our journey, we have achieved some impressive accomplishments, including having our software solution get selected at over 12,000+ properties and being the mandated PMS software at three major hotel enterprises.
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