ProMiller Hotel Management
Website:
promillerhotelconsulting.com
Job details:
About the CompanyProMiller is a hospitality business advisory firm working with a growing portfolio of independent hotels, boutique resorts, and experiential properties across India. Founded in 2017, we specialize in turning hospitality assets into sustainable, high-performing businesses through strategy, revenue optimization, marketing, and operational improvements.
Our current portfolio spans diverse locations, from remote island resorts in the Andamans to urban boutique hotels. Headquartered in Ahmedabad, we work closely with hotel owners and operators to drive long-term business value.
Job SummaryWe are looking for a highly capable and hands-on Operations Manager to lead the overall functioning of the hotel and take end-to-end ownership of the property’s daily operations, team performance, guest experience, service standards, and commercial outcomes.
This role involves ensuring that all departments operate efficiently, revenue opportunities are maximized, costs are controlled, and the guest experience remains consistently strong.
The ideal candidate should be operationally sharp, people-oriented, commercially aware, and confident in making independent decisions across the property.
Key Responsibilities- Lead the overall day-to-day operations of the hotel as the senior on-site manager
- Oversee all key departments, including front office, housekeeping, food and beverage, kitchen, maintenance, security, revenue and guest relations
- Ensure smooth interdepartmental coordination, efficient operations, and consistent service delivery
- Maintain high standards of guest experience, hospitality, cleanliness, upkeep, and overall presentation across the property
- Handle major guest complaints, escalations, and service recovery effectively
- Supervise staffing, attendance, grooming, discipline, rosters, productivity, training, and overall team performance
- Ensure all teams follow SOPs, service standards, workplace policies, and compliance requirements
- Monitor occupancy, revenues, operating costs, inventory, and routine purchases to improve efficiency and control wastage
- Conduct regular inspections and ensure timely maintenance, repairs, hygiene, safety, and statutory compliance across the property
- Prepare regular operational reports, update ownership/management on key issues and performance, and support strategic improvements
Requirements- Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field
- 5+ years of experience in hotel operations, with leadership responsibility
- Strong understanding of front office, housekeeping, F&B, and overall hotel operations
- Good leadership, problem-solving, and guest handling skills
- Ability to independently manage property operations
- Familiarity with PMS, POS, and basic reporting systems
Preferred Skills- Strong guest handling and conflict resolution skills
- Ability to manage multiple departments simultaneously
- Commercial understanding of cost control and operational efficiency
- Training and people development capability
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