Website:
hamptonbyics.in
Job details:
Company Description Hampton By IC's is a luxury hotel located in Sector 132, Rohillapur, Noida, offering a refined blend of opulent style, comfort, and timeless elegance. The property features contemporary, well-designed spaces and focuses on delivering impeccable, personalized service. Hampton By IC's is dedicated to providing seamless stays for modern travelers through uncompromising quality and convenient amenities. A professional travel concierge service supports guests with tailored assistance, contributing to exceptional experiences. The hotel is known for its warm hospitality in an environment where sophistication meets luxury.
Role Description The Hotel Operations Manager is a full-time, on-site role based at Hampton By IC's in Noida. This position is responsible for overseeing daily hotel operations, including front office, housekeeping, food and beverage coordination, and guest services to ensure a consistently high standard of service. The role involves monitoring guest satisfaction, handling escalations, and implementing service improvements aligned with the hotel’s luxury brand standards. The Hotel Operations Manager will manage staffing schedules, lead and coach team members, coordinate training, and ensure compliance with safety, hygiene, and operational procedures. The role also includes collaborating with senior leadership on operational goals, cost control, and efficiency, while maintaining a welcoming and professional environment for guests and team members.
Qualifications
- Strong skills in Operations Management, including overseeing daily hotel functions and optimizing processes.
- Proven focus on Customer Satisfaction and Customer Service, with the ability to manage guest relations and resolve issues effectively.
- Excellent Communication skills, with the ability to interact clearly and professionally with guests, team members, and stakeholders.
- Experience in Training, including coaching staff, conducting service standards workshops, and supporting continuous improvement.
- Previous experience in hotel or hospitality management, preferably in upscale or luxury properties.
- Ability to lead diverse teams, delegate tasks, and maintain a positive, inclusive work environment.
- Strong organizational and time-management abilities, with attention to detail and a focus on quality.
- Relevant diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
Click on Apply to know more.