Guest Services Associate | Part Time

Join Our Team as a Guest Service Associate at HI USA Sacramento Hostel!   

Would you love to interact with travelers from all around the world and welcome them to your city? Join HI USA at our historic downtown Sacramento Hostel. We are accepting applications for a part-time Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. Must be available to work a variety of shifts, including evenings, overnights, weekends, and holidays.

Position Details:   

Pay: $17 per hour (+$1 shift differential for overnight shifts)

Shifts: Saturdays & Sunday, Schedule will primarily consist of AM shifts; however, flexibility to work a variety of shifts is required.

Type: Part Time

Perks:   

- Free stays at other HI USA hostels (subject to availability)   

- Discounts on hundreds of brands   

- On-the-job training   

- Opportunities for growth within HI USA   

- Friendly and inclusive work environment   

Responsibilities:   

- Welcome, register, orient, and supervise guests, providing group orientations mindful of cultural differences and language barriers.

- Take reservations by telephone, e-mail, or online efficiently and accurately.

- Conduct hostel tours and encourage guest feedback.

- Follow procedures to ensure the security and safety of the hostel, property, guests, and employees.

- Maintain all shift reports, logs, and daily paperwork accurately, including records of overnight fees, sales, and rentals.

- Perform laundry, cleaning, bookkeeping, food preparation, and other necessary tasks.

- Promote HI memberships and provide information about the hostel and local area to guests and visitors.

- Uphold the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling.”

- Represent HI USA and the hostel positively to guests, callers, and local officials.

- Provide overnight, on-call assistance in emergencies.

- Perform other duties or projects as assigned by hostel management. 

Skills/Qualifications:   

- High school diploma or GED 

- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language 

- Excellent communication skills and ability to handle cash accurately 

- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies 

- Ability to multi-task in a fast-paced environment and work independently or as part of a team 

- Computer literacy (WINXP, MS Word, Excel, Outlook) 

- Willingness to work a flexible schedule, including evenings, overnights, weekends, and holidays

- Preferred: First aid and CPR certification (training can be provided)    

Physical Requirements:   

- Regularly required to sit, use hands and arms   

- Frequently required to stand, walk, talk, and hear   

- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus   

- Noise level in the work environment is usually moderate   

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

We Make a Difference!  

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people—especially the young—travel on a budget to foster a greater understanding of the world and its people.

If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Guest Service Associate.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok!