· Acts as the dedicated point of contact for residents and families, anticipating needs and delivering premier service experience for all residents and guests via phone, email, or in-person.
· Creates and distributes professional correspondence to the community and utilizes our Mass Communication Systems to deliver important updates.
· Maintains direct oversight of the building’s essential technology and mechanical systems including fire alarm systems, security cameras, electric door access, elevators, and HVAC equipment, fitness equipment and pool etc.
· Monitor and maintain supply inventory for the community (office, front desk, housekeeping, maintenance, and other supplies as needed).
· Research hard-to-find supply items using multiple sources and exercise fiscal responsibility when ordering supplies.
· Enter charges and/or credits for parking, storage, valet, etc. to Yardi, research discrepancies, and make any corrections on resident ledgers.
· Print and distribute monthly resident rent statements, review with residents if requested, and address questions or concerns.
· Run various Yardi reports: Rent Roll, Resident Activity Detail, Receivable by Detail, etc. to complete various assignments and adjust lease charges as needed.
· Assist residents with proof of renter’s insurance with Foxen Liability Program, answer questions and follow up with non-complaint residents.
· Assign resident storage lockers and collect revenues
· Create and maintain spreadsheets and perform data entry for resident telephone lists, housekeeping schedule, locker assignment lists, schedules for various projects.
· Update and maintain resident phone logs and coordinate accurate data with Redwood Phone Services. Update and maintain the Mitel phone directory
· Monitor the SARA pullcord and pendant system, issue new and replacement pendants, and change batteries as needed, and conduct pullcord testing biannually
· Move-in responsibilities; issuing keys, parking passes, laundry cards etc.
· Move-out responsibilities; walk units, assess damages, etc.
· Participate in monthly New Move in Orientation in coordination with the leadership team.
II SECONDARY RESPONSIBILITIES:
· Input and oversee execution and performance of work orders.
· Direction of maintenance, housekeeping and door staff.
· Perform walks of the community to insure housekeeping and maintenance upkeep.
· Assist with lease renewal process, resident retention matters, and resident onboarding.
· Communicate resident retention concerns to leasing team.
· Coordinate with commercial customers for access to the building.
· Participate in weekly team meetings and conference calls.
· Oversee semi-annual projects within the exterior/interior of building (i.e. window washing, carpet cleaning, window replacement, etc.)
· Perform other tasks as reasonably requested by the General Manager to support the overall mission and daily functioning of Merion Operations.
