Consumer Loan Officer

Hope Credit Union

Experience: 2+ yrs
Location: Birmingham or Montgomery or Jackson or Memphis
Job type: Full-time

Required skills

Outlook
Excel
Word

About the role

Title: Consumer Loan Officer
Department: Retail
Reports To: Consumer Sales VP
Supervises: N/A
Job Classification: Full-time, Exempt
Location: Hybrid - Alabama (Birmingham & Montgomery), Jackson, MS, or Memphis, TN (Metro)

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/.

Job Summary

The Consumer Loan Officer is a key professional responsible for managing consumer loan services. This role involves assisting with and assessing loan applications, evaluating members' creditworthiness, and explaining loan options and terms while ensuring all documentation complies with regulatory standards. Additionally, the Consumer Loan Officer identifies and pursues new loan opportunities throughout HOPE’s footprint. By providing expert advice on loan products and proactively engaging with the community, they play a crucial role in expanding the member base and enhancing HOPE’s overall success.

Job Responsibilities:

Conducting needs-based conversations with members
Assisting members with completing loan applications
Assessing loan applications and creditworthiness
Explaining loan options and terms to members
Processing loan documentation
Ensuring compliance with lending regulations
Managing member relationships
Advising members on suitable loan products
Identifying and pursuing opportunities to expand and deepen individual member relationships
Cross-selling different HOPE products to members and collaborating with other departments to ensure a seamless onboarding experience

Qualifications

Required:

High school diploma or GED
2+ years of experience in consumer lending, loan processing, customer service, or a related role
Experience in sales or cross-selling financial products
Basic proficiency utilizing Outlook, Excel, and Word

Preferred:

Bachelor’s degree or equivalent education and experience in relevant field
Banking or financial experience

Work Environment

Employee spends the majority of time in office environment, generally accessible to the public, members, and potential members
Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands

Employee is regularly required to sit, stand and walk
Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
Employee will irregularly lift and/or move up to 10 pounds
Employee will frequently travel to various branches within the company’s market
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Comprehensive Benefits Package:

Paid Vacation and Sick Time
11 Paid Holidays
401(k) with Company Match
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA)
Disability Benefits
Life Insurance, Critical Illness, Accident
Employee Assistance Program (EAP)
Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

About Hope Credit Union

Banking and financial services for under-resourced Southern communities.

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