About the role
Our Support Specialists are responsible for providing world class concierge-level customer support rendering support a key differentiator
The Support Specialist team (T3) is responsible for empowering T1 and T2 agents to successfully resolve member inquiries, and being members' advocate internally by partnering with cross-functional teams on high impact initiatives to elevate member experience
You'll be responsible for troubleshooting and handling escalations by either guiding T1 and T2 teams or following up with members via chat, email or phone call
You'll be a HoneyBook product expert. You will own a specific function of Support and manage projects and/or programs to ensure our team is evolving to meet our business' and members' expectations
You will partner with Product, Engineering, Customer Success and other teams on high-impact company initiatives to elevate member experience and achieve our goal of Support being a key differentiator
About the company
HoneyBook is a business management platform for independent service providers, freelancers, and small business owners. The company was founded in 2013 and is headquartered in San Francisco, California. HoneyBook provides a suite of tools to help its customers manage their businesses, including client communication, invoicing, and booking.
