About the role
We are seeking a dedicated and detail-oriented Virtual Assistant to join our team and manage guest relations for our portfolio of short-term rental properties. The ideal candidate will be responsible for ensuring an exceptional experience for our guests while maintaining efficient operations across our properties.
Key Responsibilities:
- Guest Communication: Interact with guests before, during, and after their stay via email, messaging platforms, and phone calls. Address inquiries, provide information, and resolve any issues promptly.
- Booking Management: Handle bookings, cancellations, and modifications using our property management software. Ensure all reservations are accurately recorded and updated.
- Property Coordination: Assist in coordinating check-ins and check-outs, ensuring that properties are ready for guests. Communicate with cleaning and maintenance teams as needed.
- Reviews and Feedback: Monitor guest reviews and feedback on various platforms. Respond to reviews professionally, addressing any concerns and thanking guests for positive comments.
- Reporting: Maintain accurate records of guest interactions, bookings, and issues. Provide regular reports to management on guest satisfaction and property performance.
Requirements
Qualifications:
- Language Proficiency: Excellent command of English (spoken and written) is mandatory. Additional languages are a plus.
- Experience: Prior experience in customer service, hospitality, or property management is preferred but not required.
- Technical Skills: Proficiency in using communication tools (e.g., email, chat applications) and property management software. Proficient with computers and property management software. Familiarity with platforms like Airbnb, Upgrade to see actual info, and VRBO is a plus.
- Organizational Skills: Strong organizational abilities with attention to detail. Ability to manage multiple tasks and prioritize effectively.
- Problem-Solving Skills: Proactive approach to resolving issues and providing solutions to enhance guest experience. Ability to handle difficult situations calmly and efficiently.
- Availability: Must be available to work 8 hours a day, 5 days a week, with flexibility to accommodate guest needs during peak times.
-Commitment: Looking for candidates with long-term plans in the industry, committed to growing with the company.
