Required skills
- compliance
- customer service
About the role
<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>401(k)</li>
<li>Employee discounts</li>
<li>Paid time off</li>
</ul>
</div>
<div class="trix-content">
<div><strong>Benefits/Perks </strong></div><ul>
<li>Flexible Scheduling</li>
<li>Career Advancement Opportunities </li>
<li>Competitive Compensation</li>
</ul><div><strong>Job Summary</strong></div><div>We are looking for a customer-focused <strong>Guest Service Representative </strong>to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.</div><div><br></div><div>The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! </div><div><br></div><div><strong>Responsibilities</strong></div><ul>
<li>Greet every guest with a smile </li>
<li>Assist guests with the registration process</li>
<li>Answer phone calls and take messages accurately</li>
<li>Anticipate the needs of guests and build rapport</li>
<li>Respond to guest concerns and resolve them appropriately, escalating to management when necessary</li>
<li>Maintain accurate records of registration and payment information </li>
<li>Ensure compliance with health and quality standards</li>
</ul><div><strong>Qualifications</strong></div><ul>
<li>High School Diploma/GED required</li>
<li>Familiarity with hospitality industry standards</li>
<li>Knowledge of front desk operations and procedures</li>
<li>Proficient in English; knowledge of other languages is a plus</li>
<li>Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations</li>
<li>Ability to demonstrate genuine care for customers and employees</li>
<li>Ability to work in a fast-paced environment</li>
</ul>
</div>
About Candlewood Suites® Hotels
Provides overnight hotel accommodations and guest lodging services.
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