Program Manager

Job Title: Program Manager

Reports to: Commercial Director

Location: Remote (UK/Europe timezone)

Salary: £60,000 per annum

Job Overview:

The Program Manager plays a key role in ensuring the end-to-end success of new partners—across onboarding, project execution, commercial alignment, and ongoing success.

From a well-documented discovery phase to a smooth integration and onboarding process (transitioning from the Commercial Team to go-live), followed by ongoing program/project follow-ups, monthly business reviews, and data-led optimization sessions—the Program Manager builds strong relationships from day one. This role supports partners with timely follow-ups, program and project planning, documentation, and serves as their Holibob ambassador.

You will also contribute to improving both internal and partner-facing processes and documentation, and act as a key stakeholder in various working groups.

Who will succeed at this job: 

·       A program manager who thrives in owning and documenting end-to-end processes

·       An ambassador for the Holibob brand and a strong advocate for partners

·       A doer who hits the ground running and gets things done

·       An attentive listener with a curious, problem-solving mindset

·       A positive agent for change who identifies and implements optimizations

·       An avid learner open to coaching

·       A collaborative teammate who works well toward shared goals

·       Commercially minded and comfortable with strategic and contractual conversations

·       A confident communicator with both technical and commercial stakeholders

·       Tech-savvy with a good understanding of marketing automation and e-commerce fundamentals

Key Accountabilities:

·       Program Ownership: Lead new partner integrations and onboarding from start to finish

·       Project Planning & Management: Document partner details, manage tasks and timelines, track reporting hygiene, and maintain updates

·       Stakeholder Communication: Coordinate with internal teams to define project needs and translate them into actionable tasks; ensure clear, consistent communication with partners

·       Product Knowledge: Gain deep knowledge of Holibob’s offerings and how they meet specific partner needs

·       Feedback Collection: Serve as a feedback channel between partners and internal teams for ongoing improvement

·       Information Gathering: Stay updated on travel technology trends to provide informed support

·       Support Holibob’s mission: Help make Holibob the eCommerce engine for Experiences

The duties outlined in this job description are not exhaustive. The Company reserves the right to add to or amend the responsibilities of this role as required with appropriate consultation.

Qualifications and Experience:

Education:

·       Bachelor’s degree

Experience:

·       4+ years in onboarding, project management, or account management

·       Experience working cross-functionally to deliver end-to-end solutions

·       Experience in a marketplace or D2C environment preferred

Skills:

·       Strong program management skills (experience with Confluence, Jira a plus)

·       Proficiency in CRM tools such as HubSpot or Salesforce

Personal Characteristics:

·       Self-starter with a proactive mindset

·       Strong planning, execution, and partner management capabilities

·       Results-oriented with a process-driven approach

·       Team player who can also work independently

·       Adaptable, honest, and reliable with sound judgment

·       Committed to delivering best-in-class service

·       Aligned with Holibob’s values

Certifications

·       Not required

We know that there are a lot of requirements here. We also know that some people are less likely to apply to jobs if they don't meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but you don't check all the boxes in the job description, we encourage you to apply anyway. As a people first organization, we are more focused on finding the best combination of personality and skills, and less focused on just filling a spot on an org chart.

*Note that almost all of our interviews are conducted virtually. If you are scheduled for an interview, please advise us of the pronouns you use, and any reasonable adjustments you may need during the interview process.

COMPANY OVERVIEW  

At Holibob, we are enriching the lives of people everywhere by connecting them to a world of things they'll love to do. We’re building the ultimate platform for connecting people with things they will love to do by pioneering technology that provides:

·       Consumers, with access to a world of curated things to do, anytime, anywhere.

·       Partners, with increased revenue opportunities and deeper customer relationships.

·       Suppliers, with increased access to a global marketplace of customers.

We are driven by a powerful set of values that guide everything we do:

·       Authenticity. We're true to who we are. Be the best version of yourself. Be comfortable being vulnerable. Act with integrity and, above all, care. 

·       Best in Class. We're showing the way. Solve big and difficult problems - together. Always think "what's next?" Innovate with the future in mind - there is always a better way.

·       Camaraderie. We're a collaborative team. You're a Holibober - know that you belong. Sharing ideas inspires and helps us get better. We're only here once. Let's give it our all and enjoy the ride.