Supervisor, Membership Servicing

1. Monitor the performance and address issues with any business partners or vendors that supports the Members Servicing Department.
2. Build relationships with both internal and external customers to include members and employer groups to address issues and concerns and improve the customer experience.
3. Recruit and retain effective teams through selection, development, compensation and motivation of personnel; develop talents necessary to achieve short- and long-term objectives through effective training, mentoring and coaching. Provides feedback and guidance, including timely completion of interim and annual performance reviews. Monitors overall workflow and prioritizes staff's work.
4. Review financial information and adjust operational budgets to promote and demonstrate desired corporate financial stewardship and outcomes.
5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

Hawaii Medical Service Association (HMSA) is a nonprofit health insurer in the state of Hawaii. HMSA was founded in 1938, is an independent licensee of the Blue Cross Blue Shield Association, and is the largest insurer in the state of Hawaii serving more than 700,000 people.