Care Navigator

1. Assessment
   
   • Triage member to identify medical, psychological, and social barriers to discharge then transition member to appropriate healthcare professional on their team such as TCN or CHW.
2. Care Transition Collaboration
   
   • Work with healthcare team to ensure safe and smooth member transitions
3. Education
   
   • Inform members and families about appointments and other care plan requirements.
4. Follow-Up Coordination
   
   • Schedule and monitor follow-up appointments with providers and community services.
5. Post-Discharge Follow-Up
   
   • Track member progress and address needs through calls following call cadence
   • Refers to TCN for medical needs and CHW for community needs.
6. Performs all other miscellaneous responsibilities and duties as assigned or directed.

Hawaii Medical Service Association (HMSA) is a nonprofit health insurer in the state of Hawaii. HMSA was founded in 1938, is an independent licensee of the Blue Cross Blue Shield Association, and is the largest insurer in the state of Hawaii serving more than 700,000 people.