The Fern Hotels & Resorts
Website:
fernhotels.com
Job details:
Company Description The Fern Hotels & Resorts, a member of CG Hospitality, is one of India’s fastest-growing hotel brands, managing over 5,000 rooms across more than 100 properties in 90+ locations. Known as India’s most awarded hotel brand for environmentally sensitive operations, The Fern combines premium hospitality with sustainable practices. The brand offers full-service luxury experiences in its 5-star and above properties, along with upmarket accommodation in The Fern Residency’s 3- and 4-star hotels and resorts. Guests enjoy proactive, personalized service, contemporary facilities, and elegant comfort, all delivered with minimal impact on the environment. Team members join a values-driven organization focused on growth, excellence, and eco-friendly hospitality.
Role Description The Housekeeping Desk Coordinator is a full-time, on-site role based in Diu. This role is responsible for coordinating daily housekeeping activities, including handling guest requests, tracking room status, and communicating with housekeeping staff and other departments to ensure smooth operations. The coordinator manages housekeeping records and reports, maintains inventory logs for linen and supplies, and updates checklists to support cleanliness and quality standards. The role involves answering internal calls, assigning tasks to room attendants, following up on completion, and escalating issues as needed to supervisors. The Housekeeping Desk Coordinator supports the housekeeping team in delivering timely, efficient, and courteous service in line with The Fern’s brand and environmental standards.
Qualifications
- Experience in housekeeping coordination or front/back-office hotel operations, with strong organizational and time-management skills.
- Proficiency in hotel management or property management systems, MS Office, and basic data entry/reporting.
- Strong communication and interpersonal skills for effective coordination with guests, housekeeping staff, and other hotel departments.
- Attention to detail and a focus on quality standards, with the ability to manage room status, inventory, and documentation accurately.
- Ability to work in a fast-paced environment, handle multiple priorities, and respond quickly to guest requests and operational needs.
- Prior experience in hospitality, especially in housekeeping or front office roles, is preferred.
- Diploma or degree in Hotel Management or a related field is an advantage; equivalent relevant experience will also be considered.
- Willingness to work flexible shifts, including weekends and holidays, and commitment to environmentally responsible practices.
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