People Partner

About Us

Hiver offers teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We are looking for a dynamic People Partner to work closely with our GTM functions. This role will be instrumental in shaping a high-performing, engaged, and people-first culture at Hiver.

You will partner with business leaders to drive people strategy, solve business challenges through a talent lens, and enhance the overall employee experience.

What you’ll be working on?

Strategic Partnership

• Collaborate with function heads to align business objectives with people strategy.
• Serve as a trusted advisor on org design, development talent management, and performance.
• Facilitate quarterly talent reviews and contribute to employment development.
  
  

Employee Experience & Engagement

• Drive employee engagement through continuous listening through regular 1:1s, feedback loops, and action planning.
• Lead onboarding, internal mobility, and exit processes to ensure smooth employee lifecycle touchpoints.
• Champion culture-building initiatives and efforts.
  
  

Performance & Development

• Partner on performance management cycles, including goal setting, mid-year and annual reviews.
• Support learning needs and career development planning for individual contributors and managers.
• Identify high-potential talent and support their growth through IDPs and other development tracks.
  
  

People Operations & Compliance

• Partner with the payroll team to manage core people processes such as compensation benchmarking, policy implementation, and HR systems.
• Track and report HR metrics, analyze trends, and recommend solutions to improve retention and performance.
• Ensure compliance with labor laws, internal policies, and documentation practices.
  
  

What we are looking for?

• 3–5 years of experience in an HRBP or generalist role, ideally in fast-paced/startup environments having supported teams in the US and India.
• Experience supporting Sales, Marketing, Customer Success and Customer Support functions is a strong plus.
• Ability to balance strategic thinking with hands-on execution.
• Strong communication, empathy, and influencing skills.
• Analytical mindset with a problem-solving orientation.
• Bachelor's/Master’s degree in Human Resources, Business, Psychology, or related field.

Hiver offers teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We're a top-rated product on G2 and rank very highly on customer satisfaction.