Customer Success Manager

As a Customer Success Manager, you will be responsible for ensuring that our customers have an exceptional experience and are able to achieve their goals by using our product. You will be the primary point of contact for our customers, working closely with them to understand their needs, provide support, and help them get the most value out of our platform. Key Responsibilities: - Onboarding and training new customers to ensure they are set up for success - Proactively monitoring customer health and identifying opportunities to improve their experience - Providing timely and effective support to customers, addressing their questions and concerns - Collaborating with the product and engineering teams to provide feedback and drive product improvements - Developing and maintaining strong relationships with our customers to foster long-term loyalty - Tracking and reporting on key customer metrics to help the team make data-driven decisions Requirements: - 2-4 years of customer success or account management experience, preferably in a SaaS or technology environment - Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers - Strong problem-solving and analytical skills, with the ability to think creatively to address customer needs - Familiarity with customer success best practices and tools - Proficiency in using customer relationship management (CRM) and other customer support tools - A passion for delivering exceptional customer experiences and driving customer satisfaction and loyalty

Hiver is a leading email collaboration and customer service platform that empowers teams to provide exceptional customer experiences. Our mission is to make email work for teams and help them become more productive and efficient. We are a fast-growing, VC-backed startup based in Bangalore, India, and are trusted by over 3,000 companies globally.