Service Desk Engineer

As a Service desk Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Identify and escalate tickets requiring urgent attention and action Log all contacts and document all the activities and results accurately and completely within the incident management tool Deal with and resolve helpdesk requests Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles Open to working in a 24x7 environment with rotating shifts and rotating weeks off

We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We don't expect you to 'fit' every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.