Regional Manager

Description

Company Overview: Hissho Sushi is the second-largest sushi franchise in the country, proudly operating in over 2,600 locations across 80+ retail partners, including grocery stores, universities, hospitals, airports, and more. Our franchise-first model is built on a foundation of operational excellence, innovation, and strong retail relationships. We are committed to supporting our franchisees and delivering exceptional service and products to our customers nationwide.

Job Summary: As a Regional Manager, you will lead and coordinate operational aspects of our business. You will uphold our company philosophy, strategy, and culture while driving sales and ensuring customer satisfaction across assigned locations.

Responsibilities:

• Implement marketing and branding initiatives to boost sales and profitability per unit.
• Meet sales, profit, quality, and customer service objectives.
• Oversee customer service standards, product quality, and sanitation protocols.
• Collaborate with store teams to control costs and maintain consistency.
• Train and develop supervisors, company chefs, and franchisees to maximize efficiency and morale.
• Foster strong relationships with retail and food service partners to maintain preferred supplier status.
• Recruit and supervise company chefs and franchisees.
• Conduct regular unit visits to ensure compliance with food safety guidelines.
• Address client and customer satisfaction issues promptly and effectively.
• Demonstrate consistent ownership attributes and provide high-level customer service at all touchpoints.

Requirements

• Bachelor's degree preferred or 3-5 years of related experience.
• Sushi experience highly desirable.
• Proficiency in Microsoft Office.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage multiple projects and meet deadlines.
• Excellent people skills and ability to work with diverse individuals.
• Creative, flexible, and collaborative team player.
• Willingness and flexibility to travel as needed.
• Proven history of mentoring and developing successful teams.

Join our team and play a key role in shaping the future of Hissho Sushi's operations while delivering exceptional quality and service to our customers!