Shine.com
Website:
shine.com
Job details:
Job Description
Position Overview:
A Collection Tele-caller is responsible for reaching out to customers to collect overdue payments while maintaining a positive relationship with them. The role involves ensuring timely recovery of debts in accordance with company policies and guidelines.
Key Skills And Competencies
- Strong communication and negotiation skills.
- Ability to remain calm under pressure and handle difficult conversations tactfully.
- Basic knowledge of finance and collection processes.
- Proficiency in using telecommunication tools and CRM software.
- Goal-oriented mindset with attention to detail.
Qualifications
- High school diploma or equivalent (Bachelors degree preferred).
- Previous experience in collections or customer service is a plus.
- Fluency in the local language ( Telugu ) and proficiency in English is advantageous.
Key Responsibilities
- Customer Communication: Make outbound calls to customers with overdue payments and Inform customers about their outstanding balances and payment deadlines.
- Negotiation and Payment Plans: Negotiate payment arrangements or settlements as necessary and Offer alternative payment solutions and create repayment plans when required.
- Maintain record details of calls, payment commitments, and follow-up actions in the system.
Total Openings: 10 Telecallers (Telugu)
CTC : Can be discussed
Location: Thane
Experience Required: 6 months to 1 year
This job is provided by Shine.com
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