DocIndia.org
Website:
docindia.org
Job details:
📍 Location: Subhas Chowk, Gurugram
🕒Job Type: Full-time - Target based - Onsite
Experience: 2-3 years exp in customer service
Job Summary:
We are looking for a Customer Care Executive – Doctor Relations to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support.
💼 Key Responsibilities:
• Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
• Present and demonstrate products effectively to showcase its value.
• Assist in doctor onboarding, profile creation, and verification on the platform.
• Maintain and update doctor records, ensuring accuracy and completeness.
• Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
• Collect feedback from doctors to improve service quality and user experience.
• Coordinate with internal teams to resolve doctor-related issues efficiently. Ensure a high level of satisfaction and long-term engagement with doctors.
✅ Requirements & Skills:
• Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred).
• Experience: 2-3 years in customer service, healthcare, or relationship management.
• Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus].
• Sales acumen with strong communication skills.
• Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
• Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.
🌟Benefits
• Competitive salary and incentives
• Career growth opportunities
• Friendly and supportive work environment
• Training and development programs
📌 About Us
DocIndia.org is India’s leading digital healthcare platform connecting patients with a vast network of verified doctors, hospitals, and diagnostic centers.
Monday to Saturday | 09:30am - 06:30pm
🔗 www.docindia.org
Directly share your CV📧 HR@docindia.org
Click on Apply to know more.