Bizoforce - The Innovation Platform Accelerating Digital Solutions for Enterprises
Website:
bizoforce.com
Job details:
We are looking for an experienced Coupa SAP Support Lead to lead Coupa production support, AMS operations, Coupa–SAP integrations, and continuous improvement for a long-term engagement.
📍 Location: India
💼 Duration: Long-Term
🎯 Experience: 8–12+ Years Overall | 5–8+ Years Coupa
🔑 Core Requirement: Strong Coupa + SAP experience
🔹 Key Responsibilities
Coupa Production Support & AMS
Own end-to-end Coupa L2/L3 AMS / Production Support.
Act as the primary escalation point for Coupa and Coupa–SAP incidents, problems, and changes.
Drive incident resolution, RCA, preventive actions, and SLA recovery.
Manage ticket backlog, ageing, priorities, and SLA adherence.
Lead war-room calls for critical production issues.
Proactively identify risks related to transaction failures, integrations, supplier/invoice processing, performance, and availability.
🔹 Coupa Functional Expertise
Strong hands-on experience across the following Coupa modules:
Procure-to-Pay (P2P)
Invoicing
Expenses
Sourcing
Supplier Information Management (SIM)
Contracts / Contract Management
Strong understanding of end-to-end Source-to-Contract (S2C) and Procure-to-Pay (P2P) processes.
Troubleshoot configuration issues involving:
Business rules
Approval workflows
Accounting structures
Tax and compliance
Supplier onboarding and supplier information
Sourcing events and processes
Contract workflows and approvals
Support Coupa releases and quarterly upgrades, including impact analysis and hypercare.
🔗 SAP & Coupa Integration – Mandatory
Strong hands-on experience with SAP S/4HANA and/or SAP ECC.
Experience supporting Coupa–SAP integrations across procurement, supplier, purchase order, receipt, invoice, and financial/accounting processes.
Experience integrating Coupa P2P, SIM, Sourcing, and Contract Management processes with SAP and other enterprise systems.
Troubleshoot integration issues across both Coupa and SAP and identify the root cause.
Experience with Coupa APIs, flat-file/batch integrations, and real-time integrations.
Troubleshoot API failures, integration failures, batch issues, and master/transactional data mismatches.
Coordinate with SAP, middleware, infrastructure, and other technical teams for end-to-end resolution.
Experience with middleware such as:
SAP CPI
SAP PI/PO
MuleSoft
Boomi
⚡ Coupa Implementation Experience – Mandatory
Minimum 1–2 full lifecycle Coupa implementations.
Experience implementing/supporting multiple Coupa modules including P2P, SIM, Sourcing, and Contracts.
Ability to leverage implementation experience for faster issue diagnosis and design-aware solutions.
Experience supporting:
Design workshops
Configuration
UAT defect resolution
Deployment
Implementation-to-production transition
Hypercare
Identify opportunities for Coupa/SAP process improvements and configuration optimization.
📊 Governance & Stakeholder Management
Act as the Coupa SAP Support Lead and Client SPOC.
Conduct daily/weekly operational reviews and SLA/backlog reviews.
Support monthly service reviews and stakeholder governance.
Provide reporting on incidents, risks, RCAs, and improvement initiatives.
Manage business-critical and executive-level escalations.
👥 Team Leadership & Knowledge Management
Mentor Coupa support analysts and junior consultants.
Develop and maintain SOPs, runbooks, KT and transition documentation.
Support onboarding and transition of new resources.
Drive knowledge sharing, skill development, and dependency reduction within the support team.
🔹 Required Experience
8–12+ years of overall experience in ERP, Spend Management, P2P, or related platforms.
5–8+ years of hands-on Coupa experience.
Strong SAP S/4HANA and/or SAP ECC experience.
Strong Coupa–SAP integration experience.
Strong Coupa Production Support / AMS experience.
1–2+ full lifecycle Coupa implementations – Mandatory.
Hands-on experience with multiple Coupa modules, including:
P2P
SIM – Supplier Information Management
Sourcing
Contracts
Invoicing
Expenses
Proven experience handling business-critical escalations and SLA recovery.
Strong understanding of Source-to-Contract and Procure-to-Pay business processes.
Experience with SAP procurement, supplier, purchasing, invoice, and financial processes.
Experience with ITIL processes: Incident, Problem, and Change Management.
Experience with ServiceNow or similar ticketing platforms.
Excellent client communication and stakeholder management skills.
🎓 Education & Certifications
Bachelor’s degree in Engineering, IT, Finance, or related field.
Coupa Certification – Implementation / Core / P2P / SIM / Sourcing strongly preferred.
SAP Certification – preferred.
ITIL Certification – Good to have.
⭐ Ideal Candidate
We are specifically looking for a Coupa + SAP professional with strong functional and technical knowledge across P2P, SIM, Sourcing, and Contract Management.
The ideal candidate should be able to understand the Coupa business process, trace transactions into SAP, troubleshoot integration issues, identify root causes, and drive end-to-end resolution across Coupa and SAP.
Click on Apply to know more.
